Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at arenaflex. As a key member of our customer service team, you will be responsible for providing top-notch support to our commercial and public sector clients, handling inbound calls, and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer experience.

About arenaflex

arenaflex is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, arenaflex is committed to driving modernization through digitalization and ensuring clients do more for less.

Job Summary

We are seeking an Experienced Full Stack Customer Service Representative to join our team. As a customer service representative, you will be responsible for handling inbound calls, making outbound sales inquiries, and providing exceptional customer experiences to our commercial and public sector clients. You will work closely with our team to resolve customer issues, sell new products and services, and ensure best-in-class customer experience.

Key Responsibilities

* Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology

• Resolve customer issues and provide exceptional customer experiences to our commercial and public sector clients
• Sell new products and services to customers and upsell/cross-sell existing products and services
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first call resolution through problem-solving and effective call handling

Essential Qualifications

* 18 years of age or older

• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• Ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• State or Federal work experience

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset and are committed to providing them with the tools, training, and resources they need to succeed. Our team-oriented culture fosters collaboration, engagement, and a sense of community, and we encourage our employees to take ownership of their work and contribute to the growth and success of the company.

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package that includes:

• Paid Time Off: Earn PTO and paid holidays to take the time you need
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at arenaflex. Please submit your application through our website or by contacting our HR department directly.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive, and we believe that our employees are our greatest asset. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All arenaflex Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

About arenaflex

arenaflex is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, arenaflex is committed to driving modernization through digitalization and ensuring clients do more for less.

Driving Modernization through Digitalization

arenaflex is committed to driving modernization through digitalization, ensuring clients do more for less. We believe that our clients' success is our success, and we are dedicated to providing them with the tools, training, and resources they need to succeed in today's fast-paced and ever-changing business environment.

Join the arenaflex Team

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at arenaflex. Please submit your application through our website or by contacting our HR department directly.

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