Experienced Full Stack Call Center Representative – Data Entry and Customer Service

Join arenaflex, a leading healthcare and retail company, in shaping the future of patient care and community well-being. At arenaflex, we're committed to making a positive impact on people's lives through better health and wellness. As a Full Stack Call Center Representative, you'll play a vital role in our mission by providing exceptional customer service, data entry, and support to our patients and healthcare professionals. If you're passionate about delivering top-notch care and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare and retail company that's dedicated to making a difference in the lives of our customers and patients. With a legacy of over 100 years, we've grown to become one of the largest retail pharmacy chains in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our commitment to community well-being is evident in our extensive range of healthcare services, including those that focus on underserved populations.

Job Summary

As a Full Stack Call Center Representative, you'll be responsible for handling high-volume customer calls, providing data entry support, and resolving patient-related issues in a fast-paced environment. You'll work closely with our healthcare professionals, patients, and other stakeholders to deliver exceptional care and support. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle high-volume customer calls, responding to patient inquiries, and resolving issues in a timely and professional manner

• Provide data entry support, utilizing arenaflex's remedy information entry methodology and rules to process patient enrollment and medication data
• Investigate and resolve missing solution data, decipher clinical truncations (SIG codes), and settle all information entry-related exceptions
• Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis
• Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities
• Provide support to pharmacists, both in-office and remotely, and identify and convey issues to senior-level staff as necessary
• Maintain a dynamic specialist permit or certification within the initial 90 days and keep a functioning professional permit or certificate

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills, including:

+ Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online

• Essential web browser skills, including:

+ Opening a program + Composing URLs in the right area + Using a web search engine + Bookmarking a webpage + Exploring using back/forward/stop buttons + Completing forms online

• Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing records)
• Ability to communicate effectively in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy professional experience in a retail or call center environment

• At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification office
• Experience providing customer care to internal and external clients, including fulfilling quality guidelines for services, and assessment of consumer satisfaction
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35

• Opportunity to work in a dynamic and fast-paced environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Collaborative and supportive team environment
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job