Experienced Customer Care Advocate – Virtual US – Group Life Products
Join arenaflex, a global leader in insurance, and become a part of a dynamic team that puts customers at the center of everything we do. Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you want to make a direct impact on the lives of our customers? Look no further! arenaflex is actively hiring Customer Care Advocates for our Global Customer Solutions and Operations (GCSO) contact center team, starting on March 5th, 2025.
About arenaflex
arenaflex is a leading financial services company that provides insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future.
The Opportunity
As a Customer Care Advocate, you will join our Group Life Products department and handle inbound customer service inquiries via the telephone, resolving complex customer issues. You will educate customers on how their life insurance policy works, research customer inquiries, break down billing details, discuss underwriting requirements, and make changes to the policy, such as changing beneficiaries, coverage amounts, billing methods, and more.
Key Responsibilities
* Complete virtual training for a designated period of time (March 5th to May 13th). Candidates must be available for the full duration of training.
- Adhere to strict start/end times. Position will be virtual.
- Work required shift during hours of operation between 8:00am - 11:00pm ET Monday through Friday.
- Be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.
- Consistently meet or exceed key performance indicators.
What You Need to Succeed
* Strong computer/keyboard skills.
- Ability to navigate between multiple computer systems, monitors, and applications simultaneously.
- Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking.
- Communicate complex verbal and written concepts succinctly and clearly.
- Strong ability to multitask, navigate business procedures, and problem-solve.
- Pay close attention to details, and account for details that may be overlooked.
- Ability to prioritize and manage time effectively.
- Demonstrate empathy and active listening to others.
- High School Diploma or GED.
What Can Give You an Edge
* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
- Higher education or professional certification.
- Insurance or financial service industry experience.
- Prior call center experience.
Benefits We Offer
arenaflex offers a comprehensive benefits package that addresses holistic well-being, including:
- Competitive compensation starting at $20/hour.
- Paid training.
- Dental, medical, and life insurance.
- Retirement plans, including 401(k) with employer matching.
- Paid time off.
- Paid overtime.
- Programs designed to strengthen and reward your performance.
About Our Culture
At arenaflex, we strive to make sure our employees are heard, valued, and inspired to progress. We believe that when all of us with our unique backgrounds, skills, perspectives, and voices come together, even more is possible. We are united in purpose, diverse in perspective, and dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
Apply Now
Don't miss this opportunity to join arenaflex and become a part of a dynamic team that puts customers at the center of everything we do. Apply now and take the first step towards a more confident future!
Salary Range:
$41,600 to $43,000
Location:
100% Virtual US
Number of Openings:
2
Business Category:
Global Customer Service & Operations
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