Experienced Customer Support Representative – Chat and Ticket Support for LATAM Region

At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global provider of managed digital engagement services, we've partnered with top-tier brands across the globe to deliver exceptional customer experiences. We're now seeking a highly skilled and motivated Customer Support Representative to join our LATAM team!

About arenaflex

arenaflex is a global leader in managed digital engagement services, with a team of over 10,000 Mods working with some of the world's coolest brands, including the NFL, Zendesk, and Topps. Our Mods are the face of our clients, providing top-notch customer support, moderation, and community management services. With Mods available in 50+ languages in 70+ countries, we're the perfect partner for companies looking to expand their digital presence.

Why Join arenaflex?

* Work with top-tier clients and projects that will challenge and inspire you

• Enjoy flexible self-scheduling and the ability to work from home
• Access to 'Hot Gigs' postings exclusive to the arenaflex Network
• Competitive hourly rate (discussed during your first interview)
• Paid orientation and comprehensive training
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of passionate and dedicated Mods

Responsibilities

As a Customer Support Representative, you will be responsible for:

• Providing exceptional customer support through chat and ticket support channels
• Resolving customer inquiries and concerns in a timely and professional manner
• Collaborating with internal teams to resolve complex issues and escalate concerns
• Maintaining accurate records and reporting metrics to track performance
• Participating in ongoing training and development to stay up-to-date on client products and services
• Adhering to arenaflex's quality standards and client-specific requirements

Requirements

* 1+ year of experience in high-volume customer service

• Fluency in English (written and spoken)
• Experience working with company escalation policies
• Full access to a work computer that meets minimum requirements
• Access to a high-speed and stable internet connection
• A quiet work environment free from distractions
• Willingness to install MSQ security software and 2FA app on the phone
• Availability to work 25 hours per week, with flexibility to adjust schedule as needed

Preferred Qualifications

* Experience working with multiple clients and projects simultaneously

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Familiarity with customer relationship management (CRM) software
• Experience with social media and community management

What We Offer

* Competitive hourly rate (discussed during your first interview)

• Paid orientation and comprehensive training
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment with a team of passionate and dedicated Mods
• Flexible self-scheduling and the ability to work from home
• Access to 'Hot Gigs' postings exclusive to the arenaflex Network

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, we encourage you to apply! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Note

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Apply for this job