Customer Experience Associate I, Healthcare (Must Reside in CA) - Join arenaflex in Delivering Exceptional Healthcare Services

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower individuals to take control of their well-being. As a Customer Experience Associate I, Healthcare, you'll play a vital role in supporting our members and providers, facilitating care and service, and ensuring that every interaction is a positive and memorable experience. If you're passionate about delivering exceptional customer service and have a knack for navigating complex healthcare systems, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization that's committed to making a meaningful difference in the lives of our members and providers. With a strong focus on innovation, quality, and compassion, we're constantly striving to improve our services and exceed the expectations of those we serve. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional care and support to our members and providers.

Job Summary

As a Customer Experience Associate I, Healthcare, you'll be responsible for providing outstanding service to internal and external customers, handling incoming and outgoing calls related to healthcare benefits, and administering intake documentation into our systems. You'll work closely with our team to identify and respond to crisis calls, facilitate routine referrals, and provide comprehensive support to our members and providers.

Key Responsibilities

* Research and articulate medical information regarding various services, including claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries, while maintaining confidentiality and adhering to Protected Health Information (PHI) guidelines.

• Meet key performance indicators and service standards while demonstrating compassion and empathy to our members and providers.
• Identify and respond to crisis calls with appropriate resources.
• Facilitate routine referrals and triage decisions that don't require clinical judgment.
• Comprehensively assemble and enter patient information into our delivery systems.
• Demonstrate flexibility in job duties and schedule to better serve our members and support arenaflex's business and operational goals.
• Support team members and participate in activities to build a high-performance team.
• Assume full responsibility for self-development and career progression, seeking ongoing training sessions and staying up-to-date on operational changes.
• Identify and bring to the attention of responsible entities operations problems and/or inefficiencies to continuously improve our services.
• Lead or participate in activities to improve Care Center performance, quality, and culture.
• Navigate arenaflex's systems, document customers' comments/information, and forward required information.
• Read and retain information disseminated through multiple resources to ensure accurate and appropriate calls.

Essential Qualifications

* 1-2 years of customer service experience, preferably in a healthcare setting.

• Ability to talk and type simultaneously with attention to detail.
• Flexibility in scheduling and comfort with change, as customer service is an ever-changing environment.
• Meeting monthly individual call center metrics.
• Agreement to recording and evaluations for training and compliance.
• Proficiency with keyboard functions and navigation between multiple computer applications.

Preferred Qualifications

* Call center experience in healthcare.

• Associate's or Bachelor's degree in a related field.
• Relevant certifications or licenses.

What We Offer

* Competitive salary range: $31,175 - $46,765 (based on national data and adjusted for individual skills, experience, education, and other job-related factors).

• Short-term incentives and comprehensive benefits package, including health, life, voluntary, and other benefits that enhance your physical, mental, emotional, and financial well-being.
• Opportunity to work in a dynamic and innovative environment with a team of dedicated professionals.
• Professional growth and development opportunities, including ongoing training sessions and career progression.
• Flexible scheduling and work environment that supports work-life balance.

Why Join arenaflex?

* arenaflex is an Equal Opportunity Employer and a Tobacco-free workplace, committed to diversity, equity, and inclusion.

• Every employee must understand, comply with, and attest to the security responsibilities and security controls unique to their position, as well as comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for navigating complex healthcare systems, we want to hear from you! Apply now to join our team and be a part of arenaflex's mission to revolutionize the healthcare industry. Apply for this job