Experienced Marketing Assistant/Customer Service Representative – Community Outreach and Engagement

At arenaflex, we're more than just a company – we're a community-driven organization dedicated to making a lasting impact in the lives of our customers. As a Marketing Assistant/Customer Service Representative, you'll play a vital role in supporting our local marketing efforts and providing exceptional customer service to our prospective customers. If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex.

About Us

arenaflex is a leading organization in the industry, committed to promoting water safety and a lifelong love of the water. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. As a result, we invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second.

Key Responsibilities

As a Marketing Assistant/Customer Service Representative, you'll be responsible for supporting our local marketing efforts and providing exceptional customer service to our prospective customers. Your key responsibilities will include:

• Assisting with the development and implementation of the school's marketing strategies and campaigns
• Creating social media content with photos, videos, and printed materials, and boosting and managing the school's social media accounts in Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms
• Assisting with the distribution of marketing materials such as brochures, flyers, and email newsletters
• Gathering and analyzing customer data and feedback to help inform marketing decisions
• Fostering and growing community relationships with school PTOs, mom's groups, Chamber of Commerce, and other related groups and institutions
• Participating in local community events and outreach initiatives to promote the swim school
• Assisting with the registration and enrollment process for swim lessons
• Maintaining detailed records of prospective customer interactions and following up as needed
• Providing exceptional customer service to ensure a positive experience for all prospective customers

Qualifications

To be successful in this role, you'll need:

• 1-2 years of experience in a customer service or marketing role
• Strong communication and interpersonal skills, with the ability to interact with people of all ages
• Proficient in using social media platforms and basic graphic design tools
• Excellent organizational and time management skills

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent verbal communication skills
• Social media technical savvy
• Outgoing and customer-service-oriented
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to analyze customer data and feedback to inform marketing decisions

Career Growth Opportunities and Learning Benefits

As a Marketing Assistant/Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. You'll receive:

• Specialized training in our advanced and unique British Swim School approach
• Opportunities for career advancement and professional growth
• A fun and supportive work environment
• Flexible schedules and work-from-home options
• Competitive compensation and benefits package

Work Environment and Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and growth of our team members. Our company culture is built on:

• A passion for promoting water safety and a lifelong love of the water
• A commitment to making a lasting impact in the lives of our customers
• A focus on exceptional customer service and community engagement
• A supportive and collaborative team environment
• Opportunities for growth and development

Compensation, Perks, and Benefits

As a Marketing Assistant/Customer Service Representative at arenaflex, you'll receive:

• Competitive compensation package, starting at $16/hr and increasing to $18/hr after training, and $20/hr after the first evaluation
• Possibility of commission and bonuses depending on performance and milestones reached
• Birthday off and paid
• Three-hour shift flexible schedules
• Flexible work-from-home options
• Opportunities for career advancement and professional growth

How to Apply

If you're a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Apply Now

Apply Job! Apply for this job