Account Manager, Staff Augmentation Focus
• *Account Manager, Staff Augmentation
- *We help companies prepare for AI.
From project delivery to staff augmentation, we prepare companies for AI with technologies like Salesforce, MuleSoft and Snowflake. With 250+ team members across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay and the U.S., we continue to grow. In this role, you will join our global team to drive growth by nurturing a portfolio of customers. Historically, we have grown organically through existing customers so this is a meaningful channel at Oktana. You will be measured by the revenue growth of our growing customer portfolio and our related customer satisfaction scores. This is a 100% remote position with some customer-facing travel. You will collaborate with team members across Latin America and within the US.
- *You have
- 5+ years of experience in account management within nearshore staff augmentation or IT services environments
- Ability to develop and improve account management processes, including tracking and analyzing performance metrics
- Ability to quickly understand technical concepts and communicate effectively with both technical and non-technical audiences
- Familiarity with Salesforce products and nearshore staff augmentation services
- Ability to thrive in a fast-paced environment, managing both day-to-day operations and high-level revenue metrics
- Experience coaching and guiding account managers on farming strategies to identify and close growth opportunities within existing accounts
- Strong ability to build relationships with both business and technical stakeholders
- A proactive mindset and willingness to continuously learn and adapt
- *You will:
- Develop a strategic account management plan focused on customer retention, nurturing and growth to provide long-term services
- Meet with customers regularly to measure account health, discover customer business challenges and identify growth opportunities
- Oversee a pipeline that leads to YoY revenue growth across our portfolio of accounts
- Own your metrics and report on goal status to leadership regularly
- Host Oktana QBR meetings for core customer accounts
- Collaborate with internal teams to ensure smooth project resourcing, kick-off and delivery
- Partner closely with Resourcing to ensure projects are staffed appropriately and with smooth transitions
- Understand customer needs and competitive landscape to collaborate with Sales, Marketing and Training to adapt strategies to reach new markets and expand existing market share
- Collaborate with Marketing to provide customer references and collect CSAT survey responses
- *Bonus skills**
• Experience working in startup environment Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year Work Location: Remote Apply tot his job Apply To this Job