Ld Dir,Strategic Accounts

About the position We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Strategic Account Director (SAD), you will serve as the senior level liaison for large and complex clients within the Employer segment. This is an excellent opportunity to interface with Executive Leadership both internally and externally. As a seasoned healthcare sales professional, you will use your years of expertise to grow our business through renewal, retention, and up-sell of existing clients. You will accomplish this through: Assisting the strategic account team (including account management, clinical, and operations) as the quarterback and have full ownership for client satisfaction and service delivery. Influencing client up-sell opportunities through utilizing your consultative selling skills by recommending CVS Health solutions to meet key client needs. Developing and delivering quarterly and annual reporting to clients on their drug trend and financial performance and facilitates in identifying client cost-saving opportunities. Formulating responses to Request for Proposals (RFPs) through collaboration with primary internal partners such as underwriting. Executing client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovation pharmacy benefit plan designs benefiting both the client and CVS Health. Interacting and influencing senior leaders within the Enterprise. Your success as a Strategic Account Director will be driven by your ability to grow revenue for the assigned book of business and achieve above average client satisfaction scores. You will function as a leader for the account team and your ability to influence others to deliver results for your client will also be a key factor in your success. Your understanding of the PBM and managed care environment as well as keeping up to date on market trends will enable you to position CVS Health programs and solutions effectively to client decision makers. The contributions you will make as a Strategic Account Director will position CVS Health for long term growth in the competitive PBM marketplace. This position can be located anywhere in the U.S. with the ability to work remotely or in a CVS Corporate Hub. You must have ability to travel up to 40% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company.

Responsibilities

• Assisting the strategic account team (including account management, clinical, and operations) as the quarterback and have full ownership for client satisfaction and service delivery.
• Influencing client up-sell opportunities through utilizing your consultative selling skills by recommending CVS Health solutions to meet key client needs.
• Developing and delivering quarterly and annual reporting to clients on their drug trend and financial performance and facilitates in identifying client cost-saving opportunities.
• Formulating responses to Request for Proposals (RFPs) through collaboration with primary internal partners such as underwriting.
• Executing client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovation pharmacy benefit plan designs benefiting both the client and CVS Health.
• Interacting and influencing senior leaders within the Enterprise.

Requirements

• 10+ years of cumulative Account Management or equivalent client-facing experience in healthcare or the PBM industry.
• Must possess a valid and current driver’s license.
• Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured.
• ability to travel up to 40% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company.

Nice-to-haves

• Experience managing 6-8 large employer group accounts or health plan accounts.
• Experience managing a book of business in PBM industry.
• Bachelor's or advanced degrees or equivalent work experience may be considered.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

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