Launch Manager
About the Team & How We Work: As a Launch Manager at Miter, you'll guide customers through onboarding from kickoff to go-live, owning implementations end-to-end-migrating data, configuring plans, training users, and clearing blockers along the way. You'll keep timelines tight, communication clear, and stakeholders aligned to deliver a seamless experience. You'll partner with Sales, Product, Engineering, and Customer Success teams, gaining exposure across the company while directly shaping how quickly customers realize value. This is a hands-on, high-impact role where your work lays the foundation for scaling hundreds of launches as we grow. Our Launch team is collaborative, detail-oriented, and energized by solving complex problems together. If you thrive in a fast-paced environment, love ownership, and enjoy turning ambiguity into structure, you'll fit right in. Plus, you'll be part of a team that genuinely enjoys working together and making a tangible impact for our customers. What You'll Do:
- Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
- Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
- Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
- Provide training and product guidance to employers and brokers throughout the implementation process
- Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
- Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster
What You'll Need:
- 3+ years of SaaS implementation/onboarding, consulting or project management experience
- Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
- Proven ability to manage multiple projects and stakeholders simultaneously
- Customer-first mindset with high empathy and ownership
- Strong problem-solving skills and ability to adapt when priorities shift
- Detail-oriented with exceptional organizational skills
Interview Process:
- Recruiter Screen
- Hiring Manager Interview
- Implementation Presentation
- Executive Interview
Our Benefits:
- Competitive Compensation: We offer competitive (well above "market") salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family's needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.
Hybrid vs. Remote Approach: We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites! Join our Talent Community Not seeing a role that matches your background right now? Apply to our Talent Community, and we'll reach out if a role opens up that aligns with your experience! Apply tot his job Apply To this Job