Manager, Client Experience (Fleet)

Manager, Client Experience (Fleet) Location: Merchants Fleet Headquarters, Hooksett, NH or Remote As a Fleet Assist Manager, you will lead and support a team responsible for delivering efficient, accurate, and client-focused fleet operation services. Your role combines people leadership, operational oversight, and continuous improvement to ensure high performance and a strong client experience. You will also be collaborating with Sales Executives and Strategic Consulting to identify new opportunities for business growth and drive long-term client partnership success. Key responsibilities include:

• Leading and developing the Fleet Assist team to deliver exceptional client service.
• Managing fleet operations for assigned clients and recommending strategies to improve efficiency and cost savings.
• Overseeing client fleet databases, coordinating service requests, and managing recurring vehicle orders.
• Preparing and presenting financial analyses, fleet reports, and client presentations
• Ensuring compliance with client policies, insurance renewals, and documentation processes.
• Partnering with Sales Executives to identify new opportunities for business growth.
• Providing expert consultative support to clients and internal teams.
• Contributing to the enhancement of client-facing tools and representing the "voice of the customer."

What You'll Bring

• Bachelor's degree required.
• 5+ years of fleet management or leasing experience.
• 5+ years in a client-facing role requiring strong communication and relationship-building skills.
• 3+ years people management experience.
• Proven ability to manage multiple priorities with exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and CRM systems.
• High energy, professionalism, and a commitment to delivering outstanding client experiences.
• Willingness to travel occasionally to client sites and industry events.
• (Bonus) NAFA Certified Automotive Fleet Manager (CAFM) or willingness to obtain certification.

We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role. Apply tot his job Apply To this Job