Guest Recognition Specialist and Group Rooms Coordinator

About the position Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role This hybrid role is part of the Commercial Division and is primarily responsible for the functions of Guest Recognition Specialist and Group Rooms Coordinator for Four Seasons Hotel at The Surf Club. This role reports to the Guest Recognition and Groups Assistant Manager with dotted lines to the Revenue Manager and the Director of Rooms at The Surf Club. Guest Recognition Specialists (GRS): The Guest Recognition Specialist (GRS) is an integral role in our Guest Recognition effort and our ability to deliver exceptional levels of intuitive service with every guest, every stay at every property. This global focus positions Four Seasons as the brand that knows our guests best and is the leader for delivering exceptional guest experiences through personalized service. Group Rooms Coordinator (GRC): The Group Rooms Coordinator is responsible for all room Reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, Director of Revenue Management, and Director of ResCom are updated on all communications regarding group blocks.

Responsibilities

• Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden. Arrival's preparation lead time is a minimum 2 days ahead of arrival date.
• Review includes: Essentials and preferences which may have been updated by another hotel and need to be incorporated for this stay. Pictures must be added to as many profiles as possible to push recognition. Action preferences by creating departmental notes and traces to notify the department.
• Process all group turnovers: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
• Maintain Group Reservations email in-boxes.
• Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.

Requirements

• College Education
• Great communications Skills
• Candidates must have valid work authorization for the U.S.

Nice-to-haves

• Previous luxury hotel experience preferred

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Apply tot his job Apply To this Job