Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service

At arenaflex, we're committed to delivering exceptional customer experiences and top-notch sales solutions that drive business growth. As a key member of our branch operations team in Sarasota, FL, you'll play a vital role in meeting sales quotas, providing outstanding customer service, and promoting our innovative HVAC products and services. If you're a sales and customer service professional with a passion for the HVAC industry, we want to hear from you!

Why Join arenaflex?

At arenaflex, we're dedicated to creating a work environment that fosters growth, innovation, and collaboration. Here are just a few reasons why you'll love working with us:

• Benefits from Day One: Enjoy comprehensive benefits, including medical, dental, and vision coverage, starting on your first day of employment.
• Training and Development: Take advantage of our comprehensive training programs to develop new skills and advance your career.
• Global Opportunities: As part of the arenaflex family, you'll have access to global career opportunities and be part of a renowned organization with a rich history.
• Diverse and Inclusive Culture: arenaflex is committed to creating a workplace that values diversity, equity, and inclusion. Join a team that celebrates individuality and promotes a culture of respect and empathy.

Responsibilities:

As a Customer Service Representative/Inside Sales Representative, you'll be responsible for:

• Building Sales: Help our branch achieve sales targets by maintaining house accounts, communicating new product launches, services, supplies, prices, and promotions to dealers through active outreach and in-house discussions.
• Sales Programs: Maintain sales programs within assigned territories by keeping customers informed about available services, supplies, prices, and new products.
• Customer Service: Provide exceptional customer service via walk-ins, phone calls, and emails, ensuring a smooth and quick sales process.
• Order Processing: Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and timely delivery.
• Product Recommendations: Recommend alternate products based on cost, availability, or specifications as needed.
• Shipment Coordination: Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors.
• New and Repeat Sales: Generate new and repeat sales by providing product and technical information in a timely manner.
• Product Education: Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Inventory Management: Provide accurate information regarding availability of in-stock items, conduct cycle counts as required, and replenish showroom stock as needed.
• Warranty and Returns: Assist customers with warranties and returns.
• Problem Resolution: Collaborate with the Branch Manager to determine the best methods to resolve problems, ensuring customer satisfaction and adherence to arenaflex policies.
• Cash Handling: Process cash drawers, perform end-of-shift counts, prepare deposit slips, and place them in the safe.
• Customer Satisfaction: Periodically reach out to customers to determine satisfaction with arenaflex, products, and services.
• Competitive Analysis: Monitor competitive activity and trends within the territory.
• Sales Reporting: Maintain records and prepare reports on sales activities.
• Industry Knowledge: Expand knowledge of HVAC products and stay current with the latest industry trends.
• Team Collaboration: Work positively with all levels of management and peers to ensure effective teamwork and deliver exceptional service.
• Additional Tasks: Perform additional tasks as assigned.

Knowledge and Skills:

To succeed in this role, you'll need:

• HVAC Knowledge: A strong understanding of HVAC equipment and products is preferred.
• Microsoft Office Skills: Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, as well as working knowledge of database applications.
• Customer Service Skills: Effective and high-quality customer service and relationship management skills, including walk-ins, phone, and email interactions.
• Communication Skills: Excellent verbal and written communication skills, including the ability to explain technical information clearly.
• Organizational Skills: Effective organizational and time management skills, including the ability to prioritize and multitask.
• Attention to Detail: A high level of attention to detail and accuracy.
• Teamwork: Ability to establish positive working relationships with internal and external customers and employees.
• Judgment and Integrity: Ability to use good judgment and strong work ethics and integrity on the job.
• Physical Requirements: Ability to perform essential responsibilities with or without reasonable accommodations.

Experience and Education:

* Sales and Customer Service Experience: 6+ years of progressive sales and customer service experience.

• HVAC Industry Experience: 5+ years of experience in the HVAC industry.
• Education: High school diploma or GED equivalent, some college preferred.
• HVAC Certification: HVAC certification preferred.

Physical Requirements and Work Environment:

* Physical Requirements: Must be able to perform essential responsibilities with or without reasonable accommodations.

• Work Environment: Work in a fast-paced, dynamic environment with a focus on customer satisfaction and sales growth.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.

How to Apply:

If you're a motivated and results-driven sales and customer service professional with a passion for the HVAC industry, we encourage you to apply for this exciting opportunity. Apply for this job