Youth Care Coordinator (Experienced-Community Based)- OhioRise: Cleveland, OH ($1000 Sign-On Bonus!)

About the position OhioGuidestone is seeking a Youth Care Coordinator to provide intensive or moderate care coordination services to assigned clients (children and young adults up to age 21) with severe and persistent mental health issues. This role involves developing and maintaining service relationships with clients, families, and caregivers, and implementing structured service planning and care coordination using High-Fidelity Wraparound practices. The coordinator will act as a liaison, make referrals, arrange for community resources, and advocate for clients and families. The position requires accurate and prompt documentation, identification and escalation of urgent situations, participation in meetings and trainings, and facilitation of discharge planning. The role emphasizes demonstrating agency values, promoting an inclusive work environment, and exhibiting positivity and flexibility.

Responsibilities

• Provide intensive or moderate care coordination services to assigned clients (children and young adults (up to age 21) with severe and persistent mental health issues).
• Develop and maintain a service relationship with assigned clients, family, caregivers, child, and family team members to provide them support as appropriate.
• Provide structured service planning and care coordination using High-Fidelity Wraparound practices; develop and monitor the child and family-centered care plan to ensure that services are delivered in accordance with plan.
• Serve as a liaison to coordinate, makes referrals, or arrange for appropriate community resources when needed, acts as an advocate for the client and family as needed.
• Complete all assigned training including training regarding cultural and trauma-informed care competency within three months of hire and annually thereafter.
• Accurately and promptly, document and maintain the confidentiality of client and family interactions including, legal, financial, and clinical documentation within agency guidelines.
• Identify urgent, unsafe and crisis situations and escalate to supervisor.
• Attend and participate in agency/ team/clinical meetings, including mandatory trainings, and treatment coordination.
• Maintain ongoing frequent contact with other assigned OhioGuidestone professionals, parents or outside agency professionals assigned to case.
• Facilitate discharge planning and/or transition activities as required.
• Promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility, and a willingness to take on new responsibilities as requested or required.

Requirements

• High school diploma or equivalent and 3+ years experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; OR
• Associates or Bachelors Degree and 2+ years experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; OR
• Masters Degree and 1+ year experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care.
• Demonstrated ability to work with children and young adults (through age 19) with severe and persistent mental health issues.
• Ability to demonstrate competency in behavioral health skills, for example: understanding of human behavior, mental illness, and impact on functioning and behavior; understanding how to engage a mentally ill person, concepts of recovery/resiliency understanding of the mental health system; de-escalation techniques.
• Mission-driven; strong desire to make an impact.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people.
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients.
• Strong organizational skills; able to handle multiple priorities with strict attention to detail.
• Ability to maintain relevant, timely documentation as required.
• Computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Able to provide services in the community and client homes, and throughout the community, which may include facilities with multiple levels of care provision.
• While some duties may be completed remotely, this position involves regular office based duties and travel throughout the county and will vary according to client need.

Benefits

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits!
• Free CEU trainings
• 10 paid holidays with multiple that are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

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