Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations in United States. We are seeking a client-focused professional to lead software implementations and long-term customer success initiatives for a platform supporting workforce accommodation and transportation operations. This role blends onboarding, consulting, relationship management, and operational problem-solving in a dynamic B2B SaaS environment. You will work directly with stakeholders across logistics, finance, IT, and operations to configure systems, train users, and drive successful adoption. The position offers strong ownership, cross-functional collaboration, and exposure to complex real-world workflows in mining, energy, and construction sectors. With a remote-first setup and international travel opportunities, this is an exciting role for someone who enjoys both strategic thinking and hands-on execution. You will play a key role in ensuring clients achieve lasting value from the platform while helping shape internal best practices. Accountabilities

• Lead end-to-end client implementations from kickoff, discovery, configuration, testing, go-live, and post-launch support.
• Conduct discovery workshops to understand operational workflows, priorities, and business requirements.
• Configure system environments including sites, rooms, transport resources, users, permissions, and workflows.
• Coordinate with engineering teams on integrations, data migration, custom development, and technical requirements.
• Support user acceptance testing and ensure readiness for successful deployments.
• Deliver engaging training sessions to users across multiple business functions.
• Build and manage long-term customer relationships through regular check-ins, adoption planning, and success reviews.
• Identify upsell or expansion opportunities aligned with client needs.
• Troubleshoot issues and determine whether challenges relate to configuration, data, bugs, or intended functionality.
• Balance timelines, priorities, and scope across multiple concurrent implementations.
• Improve internal documentation, onboarding materials, training resources, and implementation playbooks.
• Travel internationally for onsite implementations and stakeholder engagement as needed.

Requirements

• Minimum 3 years of experience in Implementation, Customer Success, Onboarding, or related client-facing roles within B2B SaaS, or equivalent operational experience in mining, energy, construction, or remote workforce environments.
• Proven experience managing implementations, onboarding programs, or complex operational projects.
• Hands-on experience configuring software systems or optimizing operational workflows.
• Ability to translate business requirements into practical system setups and solutions.
• Strong analytical and problem-solving skills across workflows, data, and technical systems.
• Excellent English communication skills, both written and verbal.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Ownership mindset with strong initiative and accountability.
• Experience with FIFO, BIBO, DIDO, camp operations, accommodation management, rostering, or workforce logistics is highly preferred.
• Familiarity with SQL, databases, SSO, HRIS, or payment integrations is a plus.
• Experience creating training materials or using LMS platforms is advantageous.
• Spanish and/or French language skills are beneficial.
• Comfortable working remotely and traveling internationally when required.

Benefits

• Competitive compensation aligned with local market benchmarks.
• Fully remote work environment with flexibility.
• International travel opportunities to client locations worldwide.
• Join a profitable and stable company in a strong growth phase.
• High-impact role with meaningful ownership and autonomy.
• Exposure to global operations in mining, energy, and infrastructure sectors.
• Clear career progression into senior implementation or regional leadership roles.
• Opportunity to work on a mature product with deep industry expertise.
• Collaborative, agile, and entrepreneurial team culture.
• Ongoing professional development and cross-functional learning opportunities.

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