Experienced Air Customer Service Agent – Remote US Opportunity

At arenaflex, we're on a mission to revolutionize the travel industry by providing exceptional customer experiences. As a key member of our team, you'll play a vital role in delivering top-notch service to our guests while working remotely from the comfort of your own home. If you're passionate about travel, customer service, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading travel company that offers unforgettable experiences to our guests. With a rich history of innovation and customer-centric approach, we've established ourselves as a trusted name in the industry. Our commitment to excellence is reflected in our Culture Essentials, which emphasize the importance of integrity, fairness, and professionalism in everything we do.

Responsibilities

As an Air Customer Service Agent, you'll be responsible for providing exceptional service to our guests, travel agents, and airlines. Your primary duties will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines in a timely and professional manner
• Resolving air-related issues, such as schedule changes, ticketing, and refunds
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As a valued member of our team, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training & Professional Development opportunities
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely)

Our Culture

At arenaflex, we believe that our people are our greatest asset.

Our Culture

Essentials emphasize the importance of:

• Compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees
• Integrity, fairness, and professionalism in everything we do
• Collaboration, innovation, and continuous improvement
• Respect, empathy, and inclusivity in all our interactions

Join Our Team

If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we want to hear from you! Apply now to become a part of our arenaflex team and start your journey towards a rewarding career in the travel industry. Apply Job! Apply for this job