Experienced Customer Care Specialist, FinOps – Delivering Exceptional Financial Services Experience (Remote Eligible)

At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to delivering a better way to deliver work. Our team is passionate about creating a seamless experience for our customers, and we're looking for a talented Customer Care Specialist, FinOps to join our dynamic team.

About arenaflex

arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're proud to be a leading provider of cloud-based solutions for work execution, empowering organizations to achieve their goals. Our mission is to make work easier, faster, and more efficient, and we're committed to delivering exceptional customer experiences.

Job Summary

As a Customer Care Specialist, FinOps, you will be the first line of interaction with all Finance queries regarding arenaflex. You will be responsible for managing follow-up of inbound Customer service ticket queries, phone calls, and voicemails, and providing exceptional customer experiences. You will work closely with our Manager of FinCare to ensure timely and accurate responses to customer inquiries, and provide support to Smartsheet Employees with questions and problems.

Key Responsibilities

* Research, respond to, and resolve inquiries from our Customers within 48 hours of receiving the inquiry, prioritizing based on the customer impact.

• Answer Customer payment and invoice questions.
• Assist Customers with desired changes to their account.
• Assist Smartsheet Employees with questions and problems.
• Provide for a great Smartsheet Customer experience.
• Resolve difficult or complicated challenges diplomatically to best assist the Customer and arenaflex.
• Quality of work to include timeliness, completeness, and accuracy.
• Other tasks as assigned.

Requirements

* High School Diploma/GED required.

• Experience with Service Ticket/Case systems.
• Experience with ERP systems.
• Experience with Data Entry.
• 1+ years of Customer Service experience.
• Excellent verbal and telephone skills.
• Type 50+ words per minute with high accuracy.
• Regular and predictable attendance is a function of the job.

Preferred Qualifications

* Bachelor's degree in Business Administration, Marketing, or related field.

• Experience working in a fast-paced customer service environment.
• Knowledge of financial systems and processes.
• Experience with customer relationship management (CRM) software.
• Strong analytical and problem-solving skills.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong customer service skills and a passion for delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development, including access to LinkedIn Learning online courses.

• Collaborative and dynamic work environment with a team of experienced professionals.
• Flexible work arrangements, including remote work options.
• Opportunities for advancement and career development.

Work Environment and Company Culture

* arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.

• We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia.
• We strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers.
• We're looking for people who are driven, authentic, supportive, effective, and honest.

Perks and Benefits

* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees.

• Equity - Restricted Stock Units (RSUs) with all offers.
• Lucrative Employee Stock Purchase Program (15% discount).
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program, plus Incidental Sick Leave.
• Up to 24 weeks of Parental Leave.
• Personal paid Volunteer Day to support our community.
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses.
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account.
• Teleworking options from any registered location in the U.S. (role specific).

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job