Experienced Customer Service Specialist I – Remote Opportunity with arenaflex Healthcare Network

At arenaflex, we're dedicated to revolutionizing the healthcare industry with innovative solutions and exceptional patient care. As a leading healthcare provider network, we're committed to delivering world-class, patient-centered care that sets a new standard for excellence. Our team of passionate professionals is driven by a shared vision to make a meaningful difference in the lives of our patients and communities.

About arenaflex Healthcare Network

arenaflex is a top healthcare provider network that's redefining the way healthcare is delivered. With a strong focus on patient-centered care, we're committed to providing personalized, compassionate, and high-quality services to our patients. Our network of healthcare professionals is dedicated to making a positive impact on the lives of our patients and their families.

Job Summary

We're seeking an experienced Customer Service Specialist I to join our team at arenaflex Healthcare Network. As a key member of our Service Corporation, you'll play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your primary responsibilities will include collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information.

Job Responsibilities

As a Customer Service Specialist I, you'll be responsible for:

• Handling a large volume of calls and performing work in a timely manner
• Attempting to collect full payment from patients or guarantors in a professional and courteous manner
• Establishing payment arrangements per guidelines and documenting terms in the billing system
• Applying payments collected over the phone to each date of service
• Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management
• Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate
• Clearly documenting in the system a summary of work and follow-up steps after each call

Key Qualifications

To be successful in this role, you'll need:

• A high school graduate or GED certificate
• A minimum of 6 months' experience in a physician billing or third-party payer environment
• A strong understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• The ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably in Epic and/or other electronic billing systems
• Knowledge of medical terminology
• Previous call center/claims experience
• Previous experience in an academic healthcare setting

Preferred Qualifications

While not required, we prefer candidates with:

• Experience working in a remote or virtual environment
• Familiarity with arenaflex's patient financial and practice management systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Compensation and Benefits

As a valued member of our team, you'll enjoy a competitive hourly rate range of $21.63 - $26.44, based on a variety of factors, including experience, skill set, training, and education. Our comprehensive benefits package includes:

• Healthcare and various other benefits
• Paid Time Off to promote a healthy lifestyle
• Opportunities for career growth and professional development
• A supportive and inclusive work environment

Work Environment and Culture

At arenaflex, we're committed to creating a productive and inclusive environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional patient care and making a positive impact on our communities. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being connected to our team and mission.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.

Apply Now

Don't miss this opportunity to join our team and make a meaningful difference in the lives of our patients and communities. Apply now to become a Customer Service Specialist I at arenaflex Healthcare Network! Apply for this job