Experienced Part-Time Customer Service Specialist – Washington ONLY

Ranked among the top employers in the nation, arenaflex is a leader in providing exceptional customer service experiences. We're a company that truly values its employees and fosters a culture of teamwork, growth, and recognition. If you're looking for a dynamic work environment where your contributions are valued and your talents are recognized, then arenaflex wants to hear from you!

About arenaflex

arenaflex is a renowned organization that has been consistently ranked among the best employers in America. Our commitment to providing superior service starts with supporting our employees, and we're dedicated to creating a work environment that is both challenging and rewarding. At arenaflex, we believe that our employees are the backbone of our organization, and we strive to provide them with the tools, training, and resources they need to succeed.

Job Summary

We're seeking an experienced Part-Time Customer Service Specialist to join our team in Washington. As a key member of our customer service team, you will be responsible for providing exceptional customer service through inbound and outbound communications for both arenaflex and Blue Rhino customers. This is a unique opportunity to work with both internal and external customers to ensure a high-quality customer service experience and foster growth.

Responsibilities

As a Part-Time Customer Service Specialist, you will be responsible for:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance technique to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
• Supports the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other software applications
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong customer service skills with a focus on building relationships and resolving issues

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. As a Part-Time Customer Service Specialist, you will have the opportunity to:

• Develop your customer service and negotiation skills
• Learn about our products and services and how to effectively communicate with customers
• Work with a dynamic team of professionals who are passionate about delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Have the opportunity to advance to leadership roles or specialize in a particular area of customer service

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that is committed to providing a work environment that is both challenging and rewarding. As a Part-Time Customer Service Specialist, you will be working in a team-based environment that is focused on delivering exceptional customer service. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we strive to create a work environment that is inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

As a Part-Time Customer Service Specialist, you will be eligible for a competitive compensation package that includes:

• Pay starting at $17.00 depending on experience
• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, then we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you! Apply Job! Apply for this job