Experienced Customer Experience Associate - Weekend Warrior
Join arenaflex in Building a Safety Net for Self-Employment
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and resourceful Customer Experience Associate to join our Weekend Warrior team. As a key member of our Account Support team, you will play a vital role in helping our customers overcome obstacles and achieve their goals.
About arenaflex
arenaflex is revolutionizing the way self-employed individuals manage their businesses by providing a suite of tools that automate taxes, expense tracking, and business banking. Our mission is to give self-employed professionals the security and peace of mind they deserve, allowing them to focus on what they love – their work. With a rapidly growing community of 60 million self-employed Americans, we're building a safety net that's accessible, user-friendly, and tailored to their unique needs.
The Customer Experience Team at arenaflex
Our Customer Experience team is at the heart of everything we do at arenaflex. We're a close-knit group of passionate individuals who are dedicated to delivering exceptional customer experiences at every stage of our customers' journey. From onboarding to successfully running their business with our tools and resources, we're always looking for ways to improve and innovate. As a Customer Experience Associate, you'll be part of a dynamic team that's constantly evolving and adapting to meet the changing needs of our customers.
Key Responsibilities
As a Customer Experience Associate on our Account Support team, you'll be responsible for:
- Providing top-notch support to our customers via phone, email, and social media channels during our support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT)
- Maintaining internal documentation, including our wiki and macros, to ensure that the information we share with customers is up-to-date and accurate
- Representing the Voice of Customer to our product, engineering, design, and business teams to ensure their needs are top of mind as we continue to grow
- Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements
- Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering
Requirements
To thrive in this role, you'll need:
- 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products
- Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack)
- Comfort working remotely and experience working with distributed teams across different time zones
- Excellent written and verbal communication skills, with a focus on empathy and problem-solving
- A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers
Nice to Have
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment
- A basic understanding of banking, personal finance, and/or taxes
Compensation and Benefits
arenaflex offers a competitive base salary, ranging from $26.92 to $29 per hour, depending on experience and qualifications. Our total compensation package includes a generous benefits package, including:
- 401K, FSA, and Commuter Benefits
- Paid parental leave (16 weeks of flexible parental leave)
- Comprehensive medical, dental, and vision benefits
- Work anywhere flexibility (with offices in SF and NYC, and support for fully remote working)
- Meaningful equity (industry-competitive equity for all employees)
- Flexible vacation policy (take the time you need, whenever you need to)
About You
We're a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals, we'd love to hear from you!
Perks and Benefits
* 401K, FSA, and Commuter Benefits
- Paid parental leave (16 weeks of flexible parental leave)
- Health benefits (comprehensive medical, dental, and vision benefits)
- Work anywhere flexibility (with offices in SF and NYC, and support for fully remote working)
- Meaningful equity (industry-competitive equity for all employees)
- Flexible vacation policy (take the time you need, whenever you need to)
How to Apply
If you're ready to join a dynamic team that's revolutionizing the way self-employed individuals manage their businesses, apply now! Visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to learn more and submit your application. Apply for this job