Experienced Customer Service Representative 2 – BMV Branch Operations and Driver Services
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in your community? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join the team at arenaflex as an Experienced Customer Service Representative 2 – BMV Branch Operations and Driver Services. At arenaflex, we're committed to creating a workplace that's inclusive, equitable, and welcoming to all. As one of the largest employers in the state, we offer a diverse range of opportunities across 60+ agencies, competitive compensation, a robust benefits package, and a commitment to work-life balance. Our team is dedicated to serving all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.
About the Bureau of Motor Vehicles (BMV)
The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing exceptional customer service, investing in our employees, engaging our customers, providing sustainable systems, and embracing product innovation. We're proud to be a part of arenaflex, an organization that values diversity, equity, and inclusion.
Role Overview
As an Experienced Customer Service Representative 2, you'll be responsible for administering and evaluating driving exams, assisting customers with titles and registrations, and providing exceptional customer service in a calm and patient manner. You'll be the frontline representative for our customers, processing transactions, and ensuring compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
A Day in the Life
As an Experienced Customer Service Representative 2, your day will be filled with a variety of tasks, including:
- Administering skills tests and evaluating driving skills
- Assisting customers with vehicle/watercraft titles and registration needs
- Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
- Attending training classes and/or taking certification tests as required
- Maintaining the privacy of customer and all related records
- Substituting for Customer Service Representatives as needed
What You'll Need for Success
To be considered for this role, you must meet the following requirements:
- High school diploma or equivalent
- Must be 21 years of age or older
- Must possess a valid driver's license for at least the preceding 12-month period
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
- Customer service experience
- Ability to relate tactfully, but decisively, to all types of people and situations
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
- Able to perform essential functions with or without reasonable accommodation
Supervisory Responsibilities/Direct Reports
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with arenaflex
arenaflex offers a comprehensive benefit package for full-time employees, including:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
+ 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity
arenaflex is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
Join Our Team
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in your community, we invite you to join our team at arenaflex. Apply today and become a part of our dynamic and inclusive workplace culture. Apply Now! Apply for this job