Experienced Live Chat Specialist – Customer Service and Sales

At arenaflex, we're passionate about delivering exceptional customer experiences that drive loyalty and growth. As a Live Chat Specialist, you'll play a vital role in our customer-focused team, providing top-notch service to our clients while driving sales and lead generation. If you're a resourceful, resilient, and customer-centric individual with a passion for problem-solving and relationship-building, we'd love to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and families to achieve their goals. Our team is dedicated to delivering exceptional customer experiences that drive loyalty and growth. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're excited to welcome like-minded individuals to our team.

Primary Responsibilities

As a Live Chat Specialist, you'll be responsible for:

• Creating relationships with new and existing families that lead to loyalty and customer retention
• Effectively managing chat requests, emails, and tickets in a timely manner
• Identifying and assessing families' needs to achieve satisfaction quickly and efficiently
• Providing appropriate solutions and alternatives within an appropriate amount of time
• Following and implementing live chat protocols and guidelines
• Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers
• Working effectively in a team environment to support achievement of lesson registration goals
• Maintaining high customer satisfaction ratings based on explicit criteria set by the company
• Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
• Providing effective rebuttals to customers who are looking to release their lesson schedule
• Recommending additional services to customers by understanding their needs
• Assisting with projects as needed
• Completing and passing all assigned continual training and role play assignments

General Qualifications

To succeed in this role, you'll need:

• Excellent written communication skills
• A positive and upbeat personality
• The ability to type 55 WPM
• Excellent interpersonal skills with the ability to manage sensitive information
• The ability to multi-task, prioritize, and manage time effectively
• Openness to coaching and training to increase customer acquisition performance
• The ability to actively listen and adapt to different types of personalities over chat
• A commitment to remaining professional and courteous with customers
• The ability to handle five chats at once
• Availability to work at least one weekend day and evenings

Preferred Qualifications

We're looking for individuals who:

• Possess a positive mindset and are fantastic team players
• Are confident, adaptable, ambitious, and achievers
• Are committed and reliable
• Are open to receiving feedback and are always willing to learn
• Are respectful, outgoing, and motivated
• Demonstrate a proven track record of the STRIVE values:

+ Service + Tenacity + Responsibility + Integrity + Versatility + Entrepreneurship

Why Join arenaflex?

* Flexible work schedules: We understand that you may have other time commitments, and we'll work with you to create a schedule that suits your needs.

• Additional benefits: We offer a range of benefits, including 401(k), dental insurance, flexible schedule, health insurance, life insurance, paid time off, and vision insurance.
• Career growth opportunities: We're committed to helping our team members grow and develop their skills, and we offer a range of training and development opportunities.
• Collaborative work environment: We're a team-oriented organization that values collaboration and open communication.

How to Apply

If you're a motivated and customer-centric individual with a passion for problem-solving and relationship-building, we'd love to hear from you. Please submit your application and resume/CV online. We're an equal opportunities employer, and we welcome applications from diverse candidates.

U.S. Eligibility Requirements

To be eligible for this role, you must:

• Be 18 years of age or older or demonstrate legal capacity to enter a contract
• Be willing to submit to a background investigation
• Have unrestricted work authorization to work in the United States
• Be a U.S. citizen, permanent resident, asylee, refugee, or temporary resident (excluding those with non-immigrant work authorization, such as students in practical training status)

Schedule

* 8-hour shift

• Remote work from home opportunity
• Preferred remote jobs location: United States and Canada

Expected Salary

We offer a competitive salary and benefits package. Please note that the expected salary may vary based on location and experience.

Apply Now

If you're ready to join a dynamic and customer-focused team, please apply now. We can't wait to hear from you! Apply for this job