Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional

At arenaflex, we're revolutionizing the way insurance services are delivered, and we're looking for talented professionals to join our team of Virtual Insurance Professionals (VIP). As a Licensed P&C Customer Service Representative, you'll play a vital role in providing exceptional customer service to our clients and their customers, working from the comfort of your own home.

About arenaflex

arenaflex is a leading provider of virtual insurance services to independent insurance agencies and their customers across the country. Our team of home-based professionals is dedicated to delivering a full range of insurance services, from personal and commercial lines to property and casualty insurance. With a focus on innovation, customer satisfaction, and employee well-being, arenaflex is the perfect place to grow your career and make a real impact in the insurance industry.

Job Summary

We're seeking experienced Licensed P&C Customer Service Representatives to join our team of professionals. As a Licensed P&C Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and their customers, handling policy change requests, reviewing policy coverages, and general phone and email correspondence. If you're a detail-oriented, customer-focused individual with a passion for insurance, we want to hear from you!

Key Responsibilities

* Answer customer calls and assist with payment and billing questions; assist with online payments

• Handle policy change requests via phone or email from customers and third parties; implement changes online at the insurance carrier website
• Review policy coverages and issue certificates of insurance and evidence of insurance or binders
• General phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests as needed

Essential Qualifications and Skills

* Minimum of 3 years' experience in property and casualty insurance; Property and Casualty License required

• Experience in either personal or commercial lines, experience in both a plus
• Proficient in Massachusetts Auto and Registry a plus
• Strong written and verbal communication skills
• Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
• Strong data entry skills and website navigation
• Adaptability to varying customer personality types and situations
• Eager to work in a collaborative, fast-paced, team environment
• Patience, empathy, and professionalism
• Effective time management
• A private, distraction-free work area is necessary, although a separate office is NOT required

Preferred Qualifications and Skills

* Experience working in a virtual or remote environment

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Experience with insurance carrier websites and management systems

Why Join arenaflex?

* Competitive wage, employer-supported health insurance, employer-funded Life, AD&D, LTD, and STD Insurance, and a wide range of voluntary insurance options

• 401K plan with company discretionary match
• Paid sick, vacation, personal, and holiday time
• The most convenient and attractive commuting, parking, and dress code benefits EVER!

Work Environment and Culture

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, innovation, and employee well-being. Our team of professionals is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join our team. As a Virtual Insurance Professional, you'll have the flexibility to work from the comfort of your own home, with access to state-of-the-art computer equipment, proprietary training, and a team approach.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in our employees' growth and development. As a Licensed P&C Customer Service Representative, you'll have access to ongoing training and professional development opportunities, including:

• Proprietary training and tools
• Ongoing coaching and feedback
• Opportunities for advancement and career growth
• Access to industry-leading conferences and events

Compensation and Benefits

* Salary range: $50,000 - $65,000 per year, commensurate with experience

• Benefits package includes:

+ 401K plan with company discretionary match + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home

How to Apply

If you're a motivated, customer-focused individual with a passion for insurance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that values and respects all employees. Apply for this job