Experienced Bilingual Customer Service Advocate I – Transformative Member Support at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences to our 28 million members. As a Customer Service Advocate, you'll play a pivotal role in shaping the future of healthcare by providing timely, accurate, and personalized support to our members and providers. If you're passionate about making a difference, thrive in a fast-paced environment, and possess excellent communication skills, we invite you to join our dynamic team.

About arenaflex

arenaflex is a diversified, national organization that's committed to providing innovative solutions to the healthcare industry. With a strong focus on customer-centricity, we're dedicated to delivering high-quality services that exceed our members' expectations. Our team is passionate about creating a positive impact, and we're looking for like-minded individuals to join our journey.

Job Summary

As a Bilingual Customer Service Advocate I, you'll serve as the first point of contact for our members and providers, resolving inquiries, issues, or concerns in a timely and accurate manner. You'll leverage various communication channels, including phone, live chats, and emails, to provide exceptional support and ensure that our members receive the best possible experience.

Key Responsibilities

* Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.

• Mitigate and prevent complaints from being escalated to resolve in initial contact.
• Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintain performance and quality standards based on established contact center metrics.
• Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
• Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Perform other duties as assigned.
• Comply with all policies and standards.

Essential Qualifications

* High School diploma or GED required.

• Entry-level position typically requiring little or no previous experience.
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
• Bilingual in Khmer highly preferred.

Preferred Qualifications

* Previous customer service experience in a contact center environment.

• Experience working with CRM applications.
• Knowledge of healthcare industry and regulations.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic computer skills and proficiency in Microsoft Office.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills and proficiency in Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to support your professional growth. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity and promotes a positive work-life balance. We offer a flexible work environment that allows you to work from home, in the office, or in a hybrid setting. Our team is passionate about creating a supportive and collaborative culture that encourages open communication, creativity, and innovation.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package that includes:

• Competitive pay: $16.01 - $22.98 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work arrangements, including remote, hybrid, field, or office work schedules
• Opportunities for career growth and professional development
• A positive and inclusive work environment that values diversity and promotes a work-life balance

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified Applicants with Arrest or Conviction Records

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our members, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job