Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Expertise

At arenaflex, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a business with a purpose, committed to giving back and being a force for good in the world.

About arenaflex

arenaflex is a pioneering company backed by top-tier venture capitalists, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. We're dedicated to uplifting the communities impacted by systemic injustice and driving positive change in the industry. Our community, Members, and team are at the heart of everything we do, and we're looking for like-minded individuals to join our dynamic and diverse team.

The Role

As a licensed Customer Care Specialist on arenaflex's Support team, you'll be joining a group of mission-driven, service, and insurance professionals who are passionate about delivering exceptional customer experiences. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.

Responsibilities

* Handle calls and chats with customers to resolve their queries and concerns

• Process policy endorsements, billing requests, track, and follow-up on outstanding items
• Communicate with team members, and escalate items and issues when appropriate
• Collaborate with other Reps and Specialists to ensure seamless customer experiences
• Assist with ad-hoc projects and duties as required

Qualifications

* Active Property & Casualty license

• 3 or more years of Property & Casualty insurance experience
• Strong verbal and written communication skills, with the ability to provide and accept constructive feedback
• Insurance policy support, rating, or policy lifecycle experience
• Knowledge of underwriting guidelines is helpful
• Attention to detail and strong personal time management skills
• Ability to work independently and remotely
• Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)

Essential Skills and Competencies

* Bilingual language skills (English and Spanish)

• Strong problem-solving and analytical skills
• Excellent customer service and communication skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with insurance industry software and systems
• Knowledge of regulatory requirements and compliance
• Experience working with diverse customer populations

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Ongoing collaborative support and training
• Opportunities for career advancement and professional growth
• Access to industry-leading software and systems
• Regular feedback and coaching to help you succeed

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. We offer a range of benefits and perks, including:

• Flexible PTO and paid time off
• Fourteen weeks of paid family leave
• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Access to a range of wellness and self-care programs

Compensation and Benefits

* Hourly rate: $24.04 - $25.00

• Employee Stock Options
• Health, dental, and several ancillary benefits to choose from
• Matching 401K
• Flexible PTO
• Fourteen weeks Paid Family Leave

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact in the world, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job