Experienced Customer Education Trainer – People Analytics and SaaS Industry Expert

At arenaflex, we're revolutionizing the way organizations make decisions by harnessing the power of people analytics. Our innovative technology empowers businesses to elevate their employees and drive better outcomes. As we embark on an exciting new chapter in our growth story, we're seeking a talented Customer Education Trainer to join our team and help both arenaflex and our customers grow, evolve, and thrive.

About arenaflex University

arenaflex University is dedicated to creating best-in-class learning experiences for our customers. Our trainers play a vital role in helping customers realize the full value of our solutions, fostering strong customer relationships, and driving customer adoption, retention, and renewal. This high-impact role is closely tied to our top-line objectives and priorities.

About the Role

As a Customer Education Trainer, you'll be responsible for delivering data-centric instructor-led training to customers via virtual and in-person classrooms. You'll also enable customers to train their own users through effective execution of a Train the Trainer program. Your expertise will be essential in working with customers and colleagues to ensure training experiences support defined learning objectives.

Key Responsibilities:

* Delivering data-centric instructor-led training to customers via virtual and in-person classrooms

• Enabling customers to train their own users through effective execution of a Train the Trainer program
• Working with customers and colleagues to ensure training experiences are supporting defined learning objectives
• Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact
• Developing delivery strategies that maximize engagement, retention, and adoption
• Managing and maintaining customer sandbox environments for use before, during, and after training sessions
• Incorporating change management practices into training strategies, where applicable
• Supporting and reviewing content creation across both eLearning and ILT catalogs
• Maintaining an in-depth technical knowledge of all arenaflex products
• Providing ongoing feedback and insight to maximize training impact, platforms, and resources
• Supporting special projects as needed

What You'll Bring to the Table:

* Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications

• An experienced facilitator/training professional with a proven track record of delivering technical training to external audiences or customers
• Experience with technical products and/or subject matter, understanding of coding language(s) and/or databases a plus
• A confident creator with a history of building ILT courses that deliver technical concepts to audiences of varying technical knowledge
• Exposure to or demonstrated skills in credential programs a plus
• Experience working in the technology or SaaS industry is preferred

arenaflex Values:

* You roll up your sleeves and take ownership of your work

• You make it easy for others to understand and adopt new concepts
• You're proud of your accomplishments and the impact you make
• You never stop learning and seeking opportunities for growth
• You play to win and strive for excellence in everything you do

Compensation and Benefits:

The base pay range for this position is $95k - $120k per year, plus bonus. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Work Environment and Culture:

As a remote employee, you'll have the flexibility to work from anywhere in Canada, ideally in the Eastern or Atlantic time zones. Our team is passionate about creating a collaborative and inclusive work environment that fosters growth, innovation, and success.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their skills. You'll have access to a range of learning opportunities, including training programs, mentorship, and professional development resources. Our goal is to help you achieve your career aspirations and make a meaningful impact in the industry.

How to Apply:

If you're a motivated and experienced trainer with a passion for people analytics and SaaS industry expertise, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture. Don't miss out on the chance to join our team and help us shape the future of people analytics. Apply Now! Apply for this job