Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and support to our customers. As a Claims Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving claims efficiently, and driving business growth. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a fast-paced company offering limitless opportunities to grow your career, with a culture that values diversity, inclusivity, and employee empowerment. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.

Job Summary

We're seeking an experienced Claims Customer Service Representative to join our growing claims department. As a Claims Customer Service Representative, you'll be responsible for answering internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and claims processes, and managing workflow to ensure timely and accurate resolution of claims. If you're a team player with excellent communication skills, attention to detail, and a passion for customer service, we encourage you to apply.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts

• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on various levels of contract coverage and claims processes
• Manage workflow, process, and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Be interactive and communicative with management and co-workers in a visible manner, requiring camera usage for training, team meetings, and meetings with management
• Other job duties as assigned

Key to Success

* Minimum High School graduate or GED required

• Strong organizational and customer service skills with ability to problem solve and multi-task
• Detail-oriented with a high level of accuracy in data entry skills
• Ability to maintain confidentiality of sensitive information
• Excellent written and verbal communication skills, with ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers
• Proficient working on a PC, with working knowledge of MS Office and ability to learn new programs quickly
• Type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Department experience preferred, with opportunities for Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, and Service Writers

Essential Qualifications

* 1-2 years of experience in customer service, claims, or a related field

• High School graduate or GED required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficient in MS Office and data entry software
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* 2+ years of experience in customer service, claims, or a related field

• Automotive Service Department experience
• Bilingual or multilingual skills
• Experience with claims software and systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficient in MS Office and data entry software
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Claims Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, claims, and automotive warranty coverage
• Participate in ongoing training and professional development programs
• Collaborate with cross-functional teams to drive business growth and improve customer experiences
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a competitive compensation package, including bonuses and incentives
• Participate in our 401(k) plan with company match after 90 days of employment
• Enjoy comprehensive medical, dental, and vision insurance
• Take advantage of our internet stipend and casual dress code

Work Environment and Company Culture

At arenaflex, we're proud to offer a dynamic and inclusive work environment that values diversity, inclusivity, and employee empowerment. As a Claims Customer Service Representative, you'll have the opportunity to:

• Work in a fast-paced and collaborative team environment
• Participate in ongoing training and professional development programs
• Collaborate with cross-functional teams to drive business growth and improve customer experiences
• Enjoy a competitive compensation package, including bonuses and incentives
• Participate in our 401(k) plan with company match after 90 days of employment
• Enjoy comprehensive medical, dental, and vision insurance
• Take advantage of our internet stipend and casual dress code

Compensation and Benefits

As a Claims Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $20.50/hour
• Additional bonus and incentive opportunities
• Paid training and upward mobility
• 401(k) with company match after 90 days of employment
• Comprehensive medical, dental, and vision insurance
• Voluntary life insurance
• Internet stipend
• Casual dress code

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

How to Apply

If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you! Apply now to join our growing claims department and take the first step towards a rewarding career at arenaflex. Apply Job!

Note:

arenaflex is currently not accepting applications from candidates residing in Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), and Wyoming (WY). Apply for this job