Experienced Customer Success Manager – Mobile Marketing Solutions

At arenaflex, we're revolutionizing the mobile marketing industry with innovative data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. As a leading provider of intelligent marketing technologies, we've been at the forefront of the industry for almost 9 years, working with top mobile companies and brands globally.

Why arenaflex?

• We're an Apple Search Ads Partner, and the 1st company to build the Apple Search Ads management platform.

• Our ecosystem of market-leading technologies has generated an impressive transaction volume, with over $1 billion in ad spend flowing through our platform.
• We've acquired App Radar in 2023 to extend our product capabilities and expand market share.
• We've integrated AI into our strategic approach, enabling us to provide cutting-edge solutions to our customers.
• Our remote-first and supportive culture allows us to effectively collaborate across 20+ countries.

Job Description:

We're looking for a proactive and reliable Customer Success Manager to join our team. As the primary post-sales point of contact for our small-middle business customers, you'll be responsible for driving smart and remarkable results through a "one-to-many" approach. This will involve conducting webinars on specific topics, using email cadency, and leveraging in-depth product and industry knowledge to increase the adoption of arenaflex Acquire.

Key Responsibilities:

• Serve as the primary post-sales point of contact for a variety of small-middle business customers.

• Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).
• Utilize in-depth product and industry knowledge to increase the adoption of arenaflex Acquire.
• Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.
• Help customers achieve maximum value from arenaflex Acquire and achieve their business objectives.
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts (arenaflex ecosystem cross-selling).
• Proactively engage with customers to secure renewals and drive customer retention.
• Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it.
• Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams.
• Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy.

About You:

• Fluent English.

• Experience in the client-facing roles.
• Strong communication and presentation skills.
• Customer-oriented mindset and attitude.
• Analytical and strategic way of thinking.
• Conflict prevention and resolution skills.
• Accountability for results.

What's in it for You?

• Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation.

• Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being.
• Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
• Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program.
• Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback.
• Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment.
• Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment.

Our Culture:

At arenaflex, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast
• Get Sh*t Done
• Build Together
• Strive for Transparency
• Own What You Do
• Learn + Share = Excel

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a company that's shaping the future of mobile marketing.

Apply Now:

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Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job