Experienced Customer Service Associate – Mail Order Pharmacy Benefits and Patient Support

At arenaflex, we are dedicated to delivering exceptional customer service to our patients and healthcare providers. As a Customer Service Associate, you will play a vital role in establishing a working relationship with patients and doctor's offices through effective communication via telephone, faxes, and email. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare organization that provides innovative solutions to improve patient outcomes and experiences. Our team is committed to delivering high-quality services that meet the evolving needs of our patients and healthcare providers. As a Customer Service Associate, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Key Responsibilities

As a Customer Service Associate, you will be responsible for:

• Providing Exceptional Customer Service: Respond to incoming call inquiries from patients, providers, and benefit offices in a timely, accurate, and courteous manner.
• Handling Inbound and Outbound Calls: Place and receive calls to patients and doctor's offices for prescription refills, provide information and education on mail order pharmacy benefits, and assist with routine questions concerning pharmacy benefits.
• Promoting One-Stop Service: Assist patients with general co-pay inquiries, order status inquiries, and provide timely and accurate information on product knowledge requests.
• Accurate Documentation: Accurately document each call taken or placed, ensuring that all necessary information is recorded and updated in our system.
• HIPAA Compliance: Maintain knowledge of HIPAA laws and medical adverse events, ensuring that all patient information is handled confidentially and in accordance with regulatory requirements.

Critical Skills

To succeed in this role, you will need to possess:

• Patient Focus: Demonstrate a genuine interest in helping patients and healthcare providers, ensuring that their needs are met promptly and accurately.
• Problem-Solving/Analysis: Ability to handle multiple functions within the same call, think critically, and provide solutions to complex problems.
• Time Management: Adept time management skills to prioritize tasks, manage multiple calls, and meet productivity standards.
• Communication Proficiency: Excellent verbal and written communication skills, with the ability to communicate effectively with patients, healthcare providers, and internal teams.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport with patients, healthcare providers, and internal teams.

Qualifications

To be considered for this role, you will need to possess:

• 1+ Year Customer Service Experience: Proven experience in customer-facing roles, with a focus on delivering exceptional customer service.
• 1+ Year Computer Experience: Familiarity with computer systems, software, and technology, with the ability to learn and adapt to new systems.
• Customer Service Engagement: Demonstrated ability to engage with customers, understand their needs, and provide solutions to their problems.
• Flexibility and Adaptability: Ability to work in a fast-paced environment, adapt to changing priorities, and demonstrate flexibility in dealing with internal and external customers.

Physical Demands

As a Customer Service Associate, you will be required to:

• Sit for Long Periods: Regularly sit at a computer terminal for extended periods, with occasional breaks to stretch and move around.
• Talk or Hear: Regularly talk or hear, with the ability to communicate effectively with patients, healthcare providers, and internal teams.

Work Environment

As a Work-from-Home position, you will be required to:

• Work from Home: Perform duties from a home-based environment, with occasional requests to work in the office.
• Occasional Saturday Work: Work an occasional Saturday from 8-12pm, with prior notice and approval.

Supervisory Responsibility

This position has no supervisory responsibilities.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive Salary: A salary that reflects your skills, experience, and qualifications.
• Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off.
• Professional Development: Opportunities for professional growth and development, including training, mentorship, and career advancement.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us make a difference in the lives of our patients and healthcare providers. Apply for this job