Experienced Customer Service Representative – Building Exceptional Customer Relationships and Driving Sales Growth at arenaflex

Job Summary:

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Representative, you'll play a vital role in establishing strong relationships with our customers, capturing sales opportunities, and providing general administrative support. If you're a customer-focused individual with a passion for sales and a drive to succeed, we want to hear from you!

About arenaflex:

arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. With a strong presence in the industry, we're dedicated to fostering a culture of excellence, collaboration, and continuous learning. Our team members are the backbone of our organization, and we're committed to providing them with the support, resources, and opportunities they need to thrive.

Key Responsibilities:

As an Experienced Customer Service Representative at arenaflex, you'll be responsible for:

• Greeting all walk-in customers in a professional and courteous manner, ensuring a positive first impression
• Answering and directing all phone traffic in a polite, courteous, and cheerful manner, providing exceptional customer service
• Asking for the sale and/or attempting to schedule customers for an estimate to achieve a closing ratio of 75% (minimum)
• Explaining arenaflex's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair
• Educating customers on arenaflex's CSI/NPS survey, ensuring they're informed about our commitment to quality and customer satisfaction
• Scheduling and recording appraisal and delivery appointments, ensuring seamless communication with customers and internal teams
• Updating and maintaining the store scheduler with the Office Manager, ensuring accurate and up-to-date information
• Collecting and recording payment for completed repairs, performing some A/R tasks as needed
• Filing repair order paperwork accurately or recording in arenaflex's management system, maintaining accurate records
• Providing customers with arenaflex's warranty information (5-Year and Limited Lifetime), ensuring they're aware of our commitment to quality and customer satisfaction
• Performing follow-up sales calls on estimate quotes (unsold) within 48 hours, driving sales growth and customer satisfaction
• Maintaining the front office and customer reception areas, ensuring a clean and welcoming environment for customers
• Attending daily release meetings, staying informed about company updates and initiatives

Experience and Skill Requirements:

To succeed in this role, you'll need:

• 2+ years of customer service experience, preferably in a retail setting
• A high school diploma or GED equivalent, with a college degree preferred
• Excellent customer service, communication, and negotiation skills, with the ability to relate well to a diverse customer base
• Call center sales experience (or equivalent sales experience) preferred
• Highly organized, with the ability to handle multiple concurrent assignments
• Proficient with Microsoft Office and POS/management systems
• Strong attention to details, with a focus on accuracy and quality
• Punctual and professional appearance, with a valid driver's license and insurable driving record

Physical Requirements:

As an Experienced Customer Service Representative, you'll need to be able to:

• Stand, sit, and walk for extended periods
• Perform repetitive motions, such as typing and answering phones
• Carry and lift heavy objects (up to 50lbs)
• Bend, stoop, and kneel, with extended periods of kneeling, bending, squatting, and stooping
• Work in a fast-paced environment with varying temperatures and noise levels

Work Environment:

As an Experienced Customer Service Representative at arenaflex, you'll be exposed to:

• Paint, fumes, and particles
• Dirt and dust
• Chemicals and toxins
• Varying heat and cold
• Intermittent noise

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities, including sales and customer service training
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that fosters collaboration and innovation

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• A competitive salary and bonus structure
• Comprehensive benefits, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and career growth
• A dynamic and supportive work environment that fosters collaboration and innovation

How to Apply:

If you're a customer-focused individual with a passion for sales and a drive to succeed, we want to hear from you! Apply now to join our team as an Experienced Customer Service Representative at arenaflex. Apply Job! Apply for this job