Experienced Customer Service & Sales Representative – Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company that's been serving our clients for over 45 years. We're passionate about providing exceptional customer service and building long-lasting relationships with our customers. As we continue to grow and expand our services, we're seeking an exceptional Customer Service & Sales Representative to join our team!

About arenaflex

arenaflex is a leading industrial supply company that offers a wide range of products and services to various industries. We pride ourselves on our commitment to customer satisfaction, quality products, and exceptional service. Our team is dedicated to providing a positive and supportive work environment that encourages growth and development.

Job Description

As a Customer Service & Sales Representative at arenaflex, you will be the face of our company, interacting with customers and vendors on a daily basis. You will be responsible for providing exceptional customer service, managing high-volume calls and emails, and driving sales growth through effective communication and relationship-building.

Key Responsibilities:

* Manage and assign emails to ensure timely and efficient response to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into our ERP and eCommerce websites to ensure seamless order fulfillment
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments to ensure timely delivery
• Keep track of backorders and follow up with vendors and customers with ship dates to minimize delays
• Prepare and reconcile monthly payments to vendors, ensuring accurate and timely payment
• Keep track of past-due invoices and follow up with customers to ensure timely payment

Essential Qualifications:

* 3+ years of experience in e-commerce, customer service, and sales

• Excellent verbal, written, and typing skills
• Highly detail-oriented and organized, with a proactive work ethic and strong communication skills
• Friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office and experience with eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation
• Require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in a similar industrial supply company or related industry

• Knowledge of ERP and eCommerce software
• Strong analytical and problem-solving skills
• Ability to work in a team environment and build strong relationships with colleagues and customers

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficient in Microsoft Office and experience with eCommerce software
• Strong analytical and problem-solving skills
• Ability to maintain confidential financial documentation

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in customer service, sales, and industrial supply

• Opportunities for career growth and advancement within the company
• Collaborative and supportive work environment that encourages growth and development
• Access to industry-leading training and development programs

Work Environment and Company Culture:

* arenaflex is a family-owned company that values its employees and provides a positive and supportive work environment

• Collaborative and team-oriented culture that encourages open communication and feedback
• Flexible work arrangements, including work-from-home options
• Access to industry-leading technology and tools to support your work

Compensation, Perks, and Benefits:

* Competitive hourly rate of $22-$24 per hour

• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
• Annual raises and bonuses
• Paid time off, including two weeks of paid vacation and all major holidays
• Work-from-home options and flexible work arrangements
• Equipment provided to support your work

How to Apply:

If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job