VP Franchise Operations – Owner Relations, Americas Classics & Luxury Portfolio

Job Description:

• Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success.
• Drive financial performance including top-line sales, revenue management, brand contribution, and efficiency initiatives.
• Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service.
• Advance adherence to brand standards through execution of Hyatt’s accountability programs.
• Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria.
• Oversee the screening approval process for new Franchise Operators.
• Support Training initiatives with a focus on training compliance to ensure brand protection.
• Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands.
• Oversee implementation of changes and updates to all areas in Food & Beverage.
• Collaborate with brand support on hotel openings and ongoing items and opportunities.
• Responsible for management of procurement vendors and new/existing contractors.
• Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures.
• Demonstrate a commitment to Hyatt’s core values.

Requirements:

• Deep financial background with the ability to analyze and assess both portfolio and hotel -level data
• 5+ years of Full-Service Hotel General Manager and/or corporate leadership experience in the Hospitality Segment
• Prior experience with contract execution, project management, and facility planning required
• Bachelor’s Degree in Hotel & Restaurant Management or Business preferred
• Excel, Word, PowerPoint, Microsoft Outlook
• Knowledge of AI Tools and Capabilities
• Instructional programs, SharePoint, Project Management

Benefits:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

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