Experienced Customer Service Associate – Amazon Locker+ Retail Location
Job Summary:
Join the dedicated team at arenaflex that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. As an Amazon Locker+ Customer Service Associate, you will be the face of arenaflex, providing exceptional customer service, resolving issues, and ensuring a seamless experience for our customers. If you're a people person with a passion for delivering quality service, we want to hear from you!
About arenaflex:
arenaflex is a leading e-commerce company that is revolutionizing the way people shop and receive their packages. Our Locker+ retail locations are designed to provide a convenient and secure way for customers to pick up and return their packages. As a Customer Service Associate, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.
Key Responsibilities:
* Receive, pick, and stow customer orders, process returns, and prepare for delivery
- Assist customers with questions and concerns, providing solutions and resolving issues
- Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards
- Manage responsibilities for a Locker+ location, including opening and closing site
- Use technology, such as smartphones and handheld devices, to sort, scan, and prepare orders
- Receive truck deliveries and ensure timely processing
Physical Demands:
* Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
- Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week
What it's like at arenaflex Locker+ locations:
* Safety: arenaflex prioritizes the safety of its employees, providing a safe working environment and protective gear.
- Surroundings: Locker+ locations are situated in a variety of settings, including Whole Foods Market, freestanding locations, partner retailers, and warehouse lobbies.
- Activity: Employees are on their feet for most of their shift, assisting customers and sorting packages.
- Temperature: Locker+ locations are climate-controlled, providing a comfortable working environment.
- Noise level: Sound levels are minimal, similar to those found in a grocery store.
- Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units.
Why You'll Love Working at arenaflex:
* Flexible schedules: arenaflex offers a range of schedules, including full-time, reduced-time, and part-time, with the option to work additional hours if needed.
- Shift options: Employees can choose from a variety of shifts, including overnight, early morning, day, evening, and weekend shifts.
- Anytime Pay: arenaflex offers the option to instantly cash out up to 70% of earnings immediately after a shift (for select employee groups).
- State-of-the-art facilities: arenaflex warehouses are modern, clean, and well-organized.
- Safety: arenaflex prioritizes employee safety, providing protective gear and promoting a culture of safety.
- Inclusive workplace: arenaflex is committed to diversity and inclusion, offering a range of DEI programs and affinity groups.
- Career advancement: arenaflex offers free training and development programs, as well as tuition support options for select employee groups.
Requirements:
* Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines in English.
- High school diploma or equivalent required.
How to Get Started:
* Apply online through the arenaflex website.
- If you need help with your application or have questions about the hiring process, contact arenaflex's Application Help team.
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply Now! Apply for this job