Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing high-quality products and services to our customers. Our mission is to improve the health and well-being of our customers by delivering exceptional customer service, innovative products, and convenient services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.

Job Responsibilities:

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

• Providing exceptional customer service to our customers, including greeting them, answering their questions, and resolving their issues in a timely and professional manner
• Processing transactions, including registering sales, collecting cash, and dispensing change as needed
• Maintaining accurate records, including patient and medication data, and processing voids, returns, and exchanges
• Assisting customers with finding items, including taking them to the OTC walkway when possible
• Keeping counters and retail areas clean and well-organized, taking stock, and maintaining records
• Performing tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
• Reporting prescription errors to the pharmacist on duty and adhering to organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
• Handling calls that do not require individual attention from the pharmacist, including those to doctors
• Processing manual claims for external program prescription services in a timely and efficient manner, and performing other administrative tasks as assigned
• Assisting the Pharmacy Division with stock management tasks, including ordering, unloading, checking, and storing shipments of medications
• Maintaining knowledge of organization resource security methods and recording claims for distribution center overages, deficiencies, order errors, or damaged products, including Rx medications
• Ensuring compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Building and maintaining displays, including promotional, seasonal, and super displays, and completing resets and corrections as assigned
• Assisting with the division of food items (e.g., raw foods from pre-cooked) and item placement as determined by strategies/methods (e.g., raw and frozen meats on base retail areas)
• Having working knowledge of store systems and store equipment
• Providing customer service in the photo area, including digital identification photo services, banner print, and creative machine, and selling special photo items
• Taking on web pick-up responsibilities (screens orders in Picture Care, handles requests, and conveys requests to customers as they arrive at the store)
• Assisting with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
• Adhering to all organization policies and procedures; maintaining respectful relationships with colleagues
• Completing special tasks and other assignments as assigned

Preparation and Self-Improvement:

* Obtaining and maintaining PTCB certification through the assigned PTCB training program and state required certification/enrollment

• Attending training and completing PPLs mentioned by Supervisor or assigned by corporate and securing continuing education credits
• Maintaining knowledge and expertise in healthcare and pharmacy, including the latest news and advancements

Essential Capabilities:

* Conversant in reading, writing, and communicating in English (except in Puerto Rico)

• Willingness to work an adaptable schedule, including nights and weekend hours

Preferred Capabilities:

* A minimum of six months of experience in a retail environment

• Previous work experience with arenaflex
• Strong numerical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Proficiency in computer skills
• Knowledge of store stock control
• PTCB certification

What We Offer:

* Competitive hourly rate of $25

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• A dynamic and inclusive work environment that fosters growth, learning, and teamwork
• Recognition and rewards for outstanding performance and contributions to the organization

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. Apply for this job