Experienced Patient Billing Customer Service Representative – Remote Work Opportunity

At arenaflex, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! arenaflex's Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you!

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing exceptional customer service and resolving issues efficiently.

• Initiate payment plans for patients with outstanding balances, ensuring timely and effective resolution of financial obligations.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach.
• Maintain performance goals, meeting or exceeding targets for call volume, resolution rates, and customer satisfaction.
• Ability to become proficient with processes after completing a structured training program, embracing a culture of continuous learning and improvement.

Knowledge, Skills, and Abilities:

* Ability to work and learn in a fast-paced environment, adapting to changing priorities and deadlines.

• Attention to detail, ensuring accuracy and precision in all interactions and transactions.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, managing multiple tasks and responsibilities with ease and efficiency.
• Proficiency navigating multiple computer screens and applications, leveraging technology to enhance customer experiences.
• Alpha-Numeric data entry proficiency, accurately and efficiently processing patient information and transactions.
• Excellent communication skills, effectively listening to and addressing patient concerns and needs.

Qualifications:

* High School Diploma or equivalent required.

• Minimum 1+ year work experience required, preferably in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments.
• Previous work in high-volume call environments with several computer windows open highly desirable.
• Previous interaction and communication with patients regarding medical information strongly preferred.

Technical/Other Requirements:

* Internet download speed of at least 50 megabytes per second connectivity required for remote work.

• Dedicated area to perform duties without interference, with structured breaks and a structured environment.
• Ability to manage time and tasks independently while maintaining productivity, meeting or exceeding performance goals.

Why Join arenaflex as a Customer Service Support Representative?

* Work from home opportunity, enjoying the flexibility and comfort of a remote work environment.

• Quarterly variable bonus potential, recognizing and rewarding exceptional performance and contributions.
• Generous paid time off, allowing for relaxation, rejuvenation, and personal pursuits.
• Medical, Vision, and Dental Insurance Options, ensuring comprehensive coverage and protection for you and your loved ones.
• Flexible Spending Accounts, providing tax-free benefits for healthcare, childcare, and other expenses.
• 401(k) and Employee Stock Purchase plans, supporting long-term financial security and growth.
• No Charge Lab Testing, promoting health and wellness through convenient and accessible testing services.
• Fitness Reimbursement Program, encouraging physical activity and healthy lifestyles.
• And many more incentives, recognizing and rewarding your hard work and dedication!

Pay Range:

$15.25-$16.00 or State/Local minimum wage, if higher.

Application Window:

The application window closes on 1/31/2025. Don't miss this opportunity to join our team and embark on a rewarding career journey!

Shift and Schedule:

The shift for this position will be Monday-Friday, 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). Enjoy a structured schedule with regular breaks and a dedicated workspace.

Shift Differential:

10% shift differential for 11am-8pm (EST) shift, recognizing and rewarding your hard work and dedication.

Benefits:

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, embracing diversity and inclusion in the workforce and committed to creating a culture of respect and belonging. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.

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