Technical Account Engineer I (Technical Account Manager, Technical Customer Success Manager) - central USA

Description:

• Serve as a trusted technical advisor to customers and help them maximize value from Sumo Logic.
• Lead hands-on technical guidance on platform usage, best practices, and advanced features.
• Build and execute customer adoption plans in partnership with the account team.
• Identify adoption and financial risks within accounts and help create mitigation plans.
• Monitor customer health, KPIs, usage indicators, and deployment issues to reduce churn risk.
• Support Quarterly Business Reviews, monthly health checks, and other executive-facing customer engagements.
• Collaborate with account teams to develop growth strategies that balance customer needs and business objectives.
• Analyze customer data to infer usage patterns and uncover additional opportunities.
• Gather customer feedback and contribute product roadmap suggestions.
• Work with customers across security, DevSecOps, observability, and monitoring use cases.

Requirements:

• Experience in a technical SaaS customer-facing role managing multiple accounts.
• Background in DevOps engineering, SOC analysis, or a similar technical position preferred.
• Experience working with customers at both practitioner and executive levels.
• Strong communication skills for executive meetings and technical workshops.
• Ability to work through ambiguity and proactively seek support when needed.
• Demonstrated account management skills with attention to detail.
• Familiarity with cybersecurity frameworks and secure DevOps lifecycle concepts.
• Curiosity and willingness to continuously learn about customers and the product.
• Hands-on experience with Sumo Logic or similar platforms such as Splunk, CrowdStrike, QRadar, or Exabeam preferred.
• Experience with AWS, GCP, Azure, or other cloud services.
• SQL or similar query language experience.
• Experience in security, operations, or SecDevOps monitoring and alerting environments.
• OSS skills in OpenTelemetry and API scripting are a plus.
• Must be authorized to work in the United States and not require nonimmigrant visa sponsorship.
• Willingness to travel once or twice per quarter, about 10-20%.

Benefits:

• Annual base salary range of $119,000 to $140,000.
• Eligibility for bonus or commission plans.
• Equity awards for eligible roles.
• Access to company benefits offerings.
• Opportunity to work on cutting-edge cloud-native SaaS technology.
• Exposure to executive leadership, including visibility up to the CEO level.

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