Security Alarm Tech Support – Access Control, CCTV, Intrusion
Job Description:
- Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs.
- Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
- Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
- Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.
Requirements:
- Minimum of two (2) years of experience as a Field Technician or Help Desk Agent
- Demonstrated expertise in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.
- Experience utilizing Microsoft Office software tools
- Exceptional written and verbal communication skills
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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