Scheduling Coordinator/Dispatcher
About the position The Scheduling Coordinator I works with our network of interpreters to schedule and dispatch interpreters for in-person, video, and telephone interpretation jobs.
Responsibilities
- Manage a team of skilled interpreters, maintaining their schedules, ensuring their readiness for assignments, and supporting them throughout the process.
- Efficiently assign interpreters to appointments based on their expertise, location, and availability while juggling time-sensitive demands.
- Liaise with clients to understand their language service needs and ensure a smooth interpretation process, while providing exceptional customer service.
- Tackle logistical challenges head-on, adapting to last-minute changes and ensuring that all parties are well-informed and comfortable with the revised arrangements.
- Collaborate with internal teams to identify areas for process optimization and contribute to the enhancement of our interpreter coordination and dispatch systems.
Requirements
- Strong organizational skills with the ability to multitask and thrive in a fast-paced environment.
- Exceptional communication and interpersonal abilities to interact effectively with interpreters, clients, and internal teams.
- Adaptability and composure under pressure, ensuring a high level of professionalism in all situations.
- A passion for languages, cross-cultural understanding, and an eagerness to make a positive impact.
Nice-to-haves
- Previous experience in interpreter coordination, dispatch, or related fields is a plus, but not mandatory for candidates with the right attitude and aptitude.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
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