Experienced Customer Service Representative – Virtual Apron Support Team (Remote)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Virtual Apron Support Team, you'll play a vital role in creating effortless interactions for our external and internal customers. If you're passionate about providing top-notch customer service, resolving issues with a smile, and working in a dynamic remote environment, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our mission is to foster a culture of excellence, collaboration, and continuous learning, where our employees can grow, develop, and make a meaningful impact. With a strong focus on customer satisfaction, we're dedicated to building long-term relationships with our clients and partners.

Job Summary

As an Experienced Customer Service Representative on our Virtual Apron Support Team, you'll be responsible for providing consultative customer service that consistently meets or exceeds arenaflex standards of excellence and customer expectations. You'll work closely with our store and field partners, customers, and internal teams to resolve issues, schedule appointments, and provide support. If you're a customer-centric individual with excellent communication skills, a positive attitude, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

*

Customer Service (65%):

+ Use a uniform script to place outbound calls to customers from leads obtained from various marketing sources. + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification. + Provide support to our store and field partners and customers, resolving issues and addressing concerns in a timely and professional manner.

Communication (5%):

+ Respond to email, chat, and email inquiries as needed. + Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.

Other (5%):

+ Perform other job duties as assigned by your manager, ensuring seamless support to the team and customers.

THD Process & Policy (25%):

+ Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead, or other source. + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification.

Direct Manager/Direct Reports

* This position typically reports to a Contact Center Supervisor.

• This role has 0 direct reports.

Travel Requirements

* No travel required.

Physical Requirements

* Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Working knowledge of Microsoft Office Suite.

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

* Minimal or no educational requirement for this job.

Minimum Years of Work Experience

* 0

Preferred Years of Work Experience

* 0

Minimum Leadership Experience

* No previous leadership experience

Preferred Leadership Experience

* No previous leadership experience

Certifications

* None

Competencies

* Action Oriented

• Being Resilient
• Self-Development
• Collaborates
• Customer Focus
• Resourcefulness

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible remote work arrangements.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Comprehensive training and onboarding program.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you! Apply Now! Apply for this job