Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a national leader in providing high-quality medical products and services, is seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a renowned provider of ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, while delivering outstanding customer care through hundreds of locations across 45 states. At arenaflex, we're committed to making a meaningful difference in the lives of our patients and their families.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you will play a vital role in ensuring the seamless delivery of medical equipment and services to our patients. Your primary responsibilities will include:

• Contacting patients to verify delivery of equipment and take orders in a timely manner
• Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
• Obtaining medically necessary documentation and processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete and performing other duties as assigned

Pay and Benefits

* Starting pay: $15/hour

• Quarterly bonus opportunity
• 100% REMOTE work from home, day one of employment
• Must live in the US and within 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Part-time (25-29 hours) or full-time (36-40 hours) opportunities available
• Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Education and/or experience:

+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background

• Skills, knowledge, and abilities:

+ Effectively communicate in English, both oral and written + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task and attention to detail + Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Rotech Information

* Benefits: + 401k + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Bonus and incentive opportunities (non-exempt and exempt) + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position)

Equal Opportunity Employer

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all employees feel valued, respected, and empowered to succeed.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to [insert link]. We look forward to reviewing your application and welcoming you to the arenaflex team! Apply for this job