Experienced Work from Home Customer Service Coordinator - Bank Voice
Join arenaflex, a leading financial institution, in revolutionizing the banking industry with compassion and real solutions. As a Work from Home Customer Service Coordinator - Bank Voice, you will be the voice of arenaflex, championing our customers and delivering exceptional service.
About arenaflex
arenaflex is more than just a bank; we're a community that cares. We believe in empowering our associates to be the best people to people, and we're committed to changing banking for good. Our Customer Care team is the heartbeat of our organization, and we're looking for talented individuals like you to join our mission.
More Than Just Training, More About You
At arenaflex, we invest heavily in our associates' growth and development. Our comprehensive training programs are designed to equip you with the skills and knowledge you need to succeed in your role and deliver exceptional customer service. Through our training and your day-to-day work, you'll develop:
- Strong customer focus: Rooted in empathy and a deep understanding of our customers' needs.
- Effective communication: The ability to communicate clearly and concisely with peers, management, and customers.
- Independent decision-making: The confidence to make informed decisions that drive positive outcomes.
- Exceptional listening and questioning skills: The ability to actively listen and ask insightful questions to resolve customer issues.
- Proactive and adaptable: The ability to think critically and respond to changing situations.
- Dependability and attendance: A solid attendance record and a commitment to meeting deadlines.
Compensation and Benefits
* Competitive hourly rate: $21 per hour
- Flexible scheduling: Sunday through Thursday, 2:00 PM - 11:00 PM EST, and Tuesday through Saturday, 2:00 PM - 11:00 PM EST
- Comprehensive benefits package: Medical, dental, vision, prescription coverage, flexible schedule options, paid time off, wellbeing offerings, tuition reimbursement, paid training and development, flexible spending account, life insurance, disability insurance, and 401(k) and stock purchase plan.
Work from Home Technology Requirements
* Secure home office environment: Free from background noise and distractions.
- Reliable private internet connection: Not supplied via cellular data or hotspot.
- Private network: Password-protected, with ownership or line of sight to every device on the network.
- Internet service provider: Cable or fiber internet service providers (ISP) only.
- ISP download speeds: At least 5Mbps, with 10+ Mbps preferred.
Work from Home Location Requirements
* 100% work from home: This role is fully remote, and we're unable to consider applicants who don't meet our required internet access or live in California, Hawaii, or US territories.
- US-based associates: Not permitted to work internationally, outside of the continental United States (i.e., Hawaii or US territories), or California.
Basic Qualifications
*
High school diploma, GED, or equivalent certification
*
At least 2 years of customer service experience or 2 years of call center experience
Preferred Qualifications
*
At least 1 year of financial services experience or banking experience
Why Join arenaflex?
* Opportunities for growth and development: We invest in our associates' growth and development, providing comprehensive training and opportunities for advancement.
- Diverse and inclusive culture: We're committed to creating a workplace that's inclusive and respectful of all individuals.
- Competitive compensation and benefits: We offer a comprehensive benefits package and competitive hourly rate.
- Flexible scheduling: We offer flexible scheduling options to accommodate your needs.
How to Apply
If you're passionate about delivering exceptional customer service and joining a community that cares, apply now! Visit our website at [arenaflex Careers website] to learn more about our application process and submit your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
Accommodation Requests
If you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support
For technical support or questions about arenaflex's recruiting process, please send an email to [email protected].
Disclaimer
arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.
Note
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Apply for this job