Experienced Customer Support Specialist – arenaflex Team
Join arenaflex, a global leader in technology, as a Customer Support Specialist in our remote team based in Lithuania. As a key member of our arenaflex team, you will play a vital role in delivering exceptional customer experiences to our clients, leveraging your technical and communication skills to resolve complex issues and exceed customer expectations.
About arenaflex
arenaflex is a renowned industry leader in technology, with a strong presence in the global market. As a global business outsourcing company, we offer our services to other companies to help them handle their customer service, finances, and other business processes. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
The Role
As a Customer Support Specialist in our arenaflex team, you will be responsible for providing top-notch technical and non-technical assistance to our clients' customers. Your primary duties will include:
- Answering incoming calls, emails, and chats in Lithuanian and Russian
- Providing efficient and satisfying solutions to customers' inquiries
- Treating customers with respect, following arenaflex's policies and procedures
- Collaborating with our team to resolve complex issues and improve customer satisfaction
Requirements
To succeed in this role, you will need to possess:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although not mandatory)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
What We Offer
As a valued member of our arenaflex team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- A comprehensive training and coaching program to help you excel in your role
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have access to:
- Regular training and coaching sessions to enhance your skills and knowledge
- Opportunities to take on new challenges and responsibilities
- A clear career progression path with opportunities for advancement
- A supportive team that encourages collaboration and knowledge sharing
Work Environment and Company Culture
Our arenaflex team is a vibrant and diverse group of professionals who share a passion for delivering exceptional customer experiences. Our work environment is characterized by:
- A collaborative and inclusive culture that values diversity and promotes equal opportunities for all
- A dynamic and fast-paced work environment that encourages innovation and creativity
- A strong focus on customer satisfaction and quality
- A commitment to continuous learning and professional development
Compensation, Perks, and Benefits
As a valued member of our arenaflex team, you can expect:
- A competitive hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- A comprehensive benefits package that includes health insurance, paid time off, and other perks
- Opportunities for career growth and advancement
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To apply, please submit your application through our website, including your resume, cover letter, and any other relevant documents.
Start Date:
As soon as possible during September 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with a 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
Equal Opportunity Employer
arenaflex is an equal opportunity employer that values diversity and promotes equal opportunities for all candidates. We are committed to creating a work environment that is free from discrimination and harassment, and we welcome applications from candidates of all backgrounds.
Language Requirements:
Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
Time Type:
Full-time Apply Job! Apply for this job