Rewritten Job Title:
Experienced Customer Service Loyalty Champion II – Proactive Retention and Sales Expert for arenaflex
Rewritten Job Description:
Join arenaflex: Where Innovation Meets Customer Excellence
Are you ready to embark on a career journey that combines your passion for customer service with a drive for innovation and growth? Look no further than arenaflex, a leading provider of cutting-edge technology and services. As a Customer Service Loyalty Champion II, you'll play a vital role in delivering exceptional customer experiences, driving loyalty, and promoting arenaflex's products and services.About arenaflex
arenaflex is a dynamic and forward-thinking organization that empowers people to live, work, and play by connecting them to what brings them joy. Our V Team is a community of like-minded individuals who share a passion for innovation, creativity, and impact. We believe that listening is where learning begins, and we strive to build trust and lift our communities through our actions.About the Role
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work from home in this remote role, with occasional in-person training and meetings. You'll be part of a dynamic team that anticipates, leads, and believes in the power of listening to drive customer satisfaction and loyalty.Key Responsibilities:
- Handling and resolving escalated customer concerns that have varying levels of complexity.
- Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex.
- Embracing the Service Plus mindset by resolving customer concerns and future concerns.
- Growing the business, which includes completing a full end-to-end account analysis.
- Executing targeted loyalty and retention strategies for high-value and at-risk customers.
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
- Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services.
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
- After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.
What We're Looking For
To succeed in this role, you'll need to have:- Bachelor's Degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
- A degree.
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
- Experience promoting and upselling products or services.
- One or more years of Retention experience.
Home Office Requirements
To work from home in this remote role, you'll need to meet the following requirements:- You'll work from home in this remote role, with occasional in-person meetings and training.
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
- A dedicated, quiet, and private workspace.
- arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.