Experienced Virtual Customer Care Representative – Community Management and Customer Relations
Join arenaflex, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. arenaflex has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
A Career with Purpose
As an Experienced Virtual Customer Care Representative at arenaflex, you will have the opportunity to build a career that is both fulfilling and challenging. You will be responsible for managing and overseeing homes under warranty in assigned community(s), promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of arenaflex trade partners.
Your Responsibilities on the Team
* Promote, facilitate, and foster positive working relationships with arenaflex customers and trade partners
- Regularly exercise sound judgment and discretion when working with homeowners and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Ability to understand manufacturer recommendations for use and application of their products
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community
- Manage, supervise and direct all aspects of customer relations for an assigned community
- Conduct field meetings with trade partners, construction staff and sales staff as needed
- Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
- Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
Requirements
* High School Diploma or equivalent required, or equivalent work experience
- Bachelor's degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver's License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Work Environment and Company Culture
As a Virtual Customer Care Representative at arenaflex, you will have the opportunity to work in a dynamic and supportive environment that values innovation, collaboration, and customer satisfaction. You will be part of a team that is passionate about building quality homes and providing exceptional customer service. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to fostering a supportive and enriching environment for our Associates.
Life at arenaflex
At arenaflex, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our Associates, empowering them to thrive both personally and professionally.
Compensation, Perks, and Benefits
* Competitive salary and bonus structure
- Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
- Paid Parental Leave and Associate Assistance Plan
- Education Assistance Program and up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Unique opportunities such as the Everyone's Included Day
How to Apply
If you are a motivated and customer-focused individual who is passionate about building quality homes and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and benefits. You can also follow us on social media to see what's happening at arenaflex and connect with us on LinkedIn for the latest job opportunities. arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Apply for this job