Experienced Customer Service Associate – Amazon Locker+ Retail Locations

Join arenaflex's dedicated team and make a difference in the lives of our customers by providing exceptional service and support at our Locker+ retail locations.

About arenaflex

arenaflex is a world-renowned e-commerce company that is revolutionizing the way people shop and interact with our brand. We are committed to providing an exceptional customer experience, and our Locker+ retail locations are a key part of this mission. Our team members are the face of arenaflex, and we are looking for talented and enthusiastic individuals to join our ranks.

Job Overview

As a Customer Service Associate at arenaflex's Locker+ retail locations, you will be responsible for providing top-notch service to our customers, ensuring that their shopping experience is seamless and enjoyable. You will be working in a fast-paced environment, handling customer inquiries, processing returns, and preparing orders for delivery. If you are a people person, enjoy working in a dynamic environment, and are passionate about delivering exceptional customer service, then this role is perfect for you.

Key Responsibilities

* Receive, pick, and stow customer orders, process returns, and prepare for delivery

• Assist customers with questions they may have, providing solutions and resolving issues in a timely and professional manner
• Work through problem-solving scenarios for customers, using your critical thinking skills to find creative solutions
• Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards of quality and safety
• Manage responsibilities for a Locker+ location, including opening and closing site, ensuring that all tasks are completed efficiently and effectively
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders, staying up-to-date with the latest arenaflex systems and tools
• Receive truck deliveries, ensuring that all packages are accurately received and processed

Requirements

* Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation

• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around, ensuring that all tasks are completed safely and efficiently
• Go up and down stairs (where applicable), adhering to arenaflex's safety protocols and guidelines
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m., with schedules varying week to week

What it's like at arenaflex's Locker+ locations

* Safety: Your safety is important to us, so we provide safe working conditions, including protective gear and regular safety training

• Surroundings: You'll be working behind a counter, interacting with customers and sorting packages in a comfortable, climate-controlled environment
• Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages, with minimal noise levels and a relaxed dress code
• Temperature: Our Locker+ locations are in comfortable, climate-controlled environments, ensuring that you stay cool and comfortable throughout your shift
• Dress code: Relaxed, with a few rules to follow for safety, including comfortable, closed-toe shoes and protective safety footwear in select business units

Why You'll Love arenaflex

* We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals

• Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed
• Shift options: Work when it works for you, with shifts including overnight, early morning, day, evening, and weekend, and even four-day workweeks and three-day weekends
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups)

Our Workplace

* State-of-the-art facilities: We have modern warehouses that are clean and well-organized, providing a safe and efficient working environment

• Safety: Your safety is important to us, so we provide protective gear and regular safety training to ensure that you stay safe on the job
• Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups, promoting diversity, equity, and inclusion
• Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world
• New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology, including handheld devices and robotics

Our Company Supports Your Goals

* Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more

• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups

How to Get Started

* Apply now by clicking the link below

• If you need help with your application or to learn more about our hiring process, you can find support here
• If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit Equal Employment

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Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply for this job