Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the arenaflex family, and you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with flexibility and ease, acquiring new skills and propelling your career while having fun. Come and enhance both your personal and professional life, and get ready to soar!

Why you'll love this role:

As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. You'll be the face of our company, providing top-notch service to our customers and ensuring their needs are met with a smile.

What you'll do:

Here are the key responsibilities of the job, which may be subject to change as the company evolves:

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
• Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; arrange refuel and refreshments
• Perform traveler loading, including ticket lift and ticket lift/check
• Work entryway reader/scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
• Work jetways/bridges for the purpose of boarding and deplaning travelers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform traveler service flight close-out methods
• Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain a schedule of flight loading process
• Perform customer service hands-on training
• Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
• Man the lines at ticket counter stands and ticket counters
• Clear/confirm international records at booth in the ticket counter area and activation stations
• Accept and activate travelers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on site, including fulfilling any mandatory overtime requirements
• Answer and assist during security and emergency situations
• Provide interfacing traveler door information
• Provide quality customer service in a professional manner and according to arenaflex's standards
• Adhere to company policies, procedures, and performance guidelines
• Complete task-related stages of training
• Comply with applicable laws (e.g. DOT, FAA, TSA)
• Utilize various internal resources/frameworks including during customer interactions
• Wear uniform as required by company policy

Sensible accommodations may be made for qualifying individuals with disabilities.

Depending on your airport size, you may also perform the following tasks:

* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities

• Assist international travelers through customs/migration, including baggage re-check
• Convey tickets, international flight reports, and customs/migration forms

All you'll need for success:

* Least Capabilities: + Education: Bachelor's degree + Previous Professional training + Bilingual language abilities required in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal background checks to qualify for unescorted access permits to airport security identification display areas (SIDA), if applicable + Should be able to obtain proper airport power and US Customs security identifications, if necessary + Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements + Should be eligible to work in the U.S.

• Favored Capabilities:

+ Training and Previous Professional training + Working knowledge of Sabre or other Traveler Service Framework + Past face-to-face Customer service experience

What you'll get:

Join the arenaflex family and enjoy the following benefits:

• Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join the arenaflex family and be yourself:

From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex family and be yourself. Apply Job! Apply for this job