Experienced Full Stack Customer Service and Sales Representative – Work from Home Opportunity at arenaflex
At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service and Sales Representatives. As a key member of our arenaflex family, you'll have the opportunity to work from home, providing exceptional customer service and sales support to our valued customers. If you're passionate about delivering outstanding customer experiences and driving sales growth, we want to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering our customers with innovative solutions and exceptional service. With a rich history of innovation and a commitment to customer satisfaction, we're shaping the future of telecommunications and beyond. As a work-from-home Customer Service and Sales Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.
Key Responsibilities
As a Customer Service and Sales Representative at arenaflex, you'll be responsible for:
- Providing exceptional customer service and support to our valued customers, addressing a broad range of call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
- Utilizing creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
- Delivering personalized recommendations for our latest products and services, meeting monthly sales goals, and providing effective and timely resolutions for customers.
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
- Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
- Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshooting and resolving various customer-impacting issues, such as voice and data, spanning multiple networks and elements.
- Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.
What You Can Look Forward To
As a Customer Service and Sales Representative at arenaflex, you can expect:
- Competitive pay starting between $16.20 to $18.87 per hour.
- Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
- Paid training completed from home and additional resources to support you.
- An excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
- Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories. + arenaflex Internet (Fiber where available). + arenaflex phone & arenaflex wireless home phone.
What We're Looking For
To succeed in this role, you'll need:
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours. Occasional overtime may be required.
- A dedicated workspace with verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
Work from Home Requirements
As a work-from-home Customer Service and Sales Representative, you'll need to:
- Meet arenaflex's WFH standards, including technical, security, physical, and noise levels requirements.
- Participate in workspace audits, such as remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Representative, you'll have the opportunity to:
- Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
- Take on new challenges and responsibilities as you grow and develop in your role.
- Pursue career advancement opportunities within arenaflex, with a focus on customer service, sales, and leadership development.
Join the arenaflex Team
If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! Apply now to become a Customer Service and Sales Representative at arenaflex and join our dynamic team of customer service professionals.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job