Customer Service Loyalty Champion II – Empowering Customer Loyalty and Growth at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Loyalty Champion II, where you'll play a critical role in shaping the customer experience and driving loyalty for our valued customers.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower people to live, work, and play. Our mission is to power and empower how people connect with what brings them joy, and we're committed to delivering exceptional experiences that exceed our customers' expectations. As a member of our V Team, you'll be part of a community that anticipates, leads, and believes that listening is where learning begins.

What You'll Be Doing

As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving escalated customer concerns that have varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business, which includes completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. You'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. Our hub location is in Temple Terrace, FL (7701 Telecom Pkwy), and you must be within a reasonable commute to this location.

What We're Looking For

To be eligible for this position, you must have:

• A Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Even better if you have:

• A degree
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Home Office Requirements

* You'll work from home in this remote role, with occasional in-person meetings and training.

• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
• A dedicated, quiet, and private workspace.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer - and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Why Join arenaflex?

As a Customer Service Loyalty Champion II at arenaflex, you'll have the opportunity to:

• Work in a dynamic, fast-paced environment where no two days are the same
• Develop your skills and expertise in customer service, sales, and loyalty
• Collaborate with a talented team of professionals who share your passion for delivering exceptional experiences
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Participate in ongoing training and development opportunities to help you grow and succeed in your career
• Enjoy a flexible work schedule, including the option to work from home and a rotating schedule (shifts) that includes nights, weekends, and holidays

How to Apply

If you're a motivated and results-driven customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job