Experienced Customer Service Representative - Hybrid

Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer. As a member of our team, you'll have the opportunity to be the voice of arenaflex, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.

About arenaflex

arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been innovating and creating connections that change the world. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day.

Job Summary

We're seeking an experienced Customer Service Representative to join our hybrid team. As a Premier Service Consultant, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions, resolve issues, and build customer confidence and loyalty by resolving issues. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to learn about the latest technology, devices, and our entire lineup of products, services, and promotions

What We're Looking For

* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and building strong relationships with our customers.

• Strong Work Ethic: You're a self-motivated and disciplined individual who can work independently and as part of a team.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze problems and develop creative solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient.

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
• There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

Career Growth Opportunities

* Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• As a member of our team, you'll have access to extensive employee wellness programs, tuition reimbursement, and paid time off.

Equal Employment Opportunity

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators and connection-makers. Apply for this job