Experienced Business Support Manager – Terminal Activities and Customer Experience

Join arenaflex, a world-renowned entertainment and media company, as we seek an exceptional Business Support Manager to lead the Terminal Activities and Customer Experience team.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, known for its innovative storytelling, memorable characters, and unparalleled customer experiences. With a rich history spanning over nine decades, arenaflex has established itself as a household name, captivating audiences worldwide with its diverse range of films, television shows, and theme park attractions. As a Business Support Manager at arenaflex, you will be part of a dynamic team that strives to deliver exceptional customer experiences, drive business growth, and foster a culture of innovation and excellence.

Job Summary

We are seeking an experienced Business Support Manager to join our Terminal Activities and Customer Experience team. As a key member of this team, you will be responsible for ensuring the smooth operation of our terminal activities, managing customer relationships, and driving business growth through process improvements and strategic initiatives. This is an exciting opportunity to join a global leader in the entertainment and media industry and contribute to the delivery of exceptional customer experiences.

Key Responsibilities

* Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Ensure the consistent improvement of operational processes to enhance arenaflex's services both internally and externally.
• Drive new processes and initiatives to guarantee an ideal and precise completion of tasks.
• Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report information for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement.
• Support agenda planning documentation for citizenship requirements.
• Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex activity.
• Recognize issues and resolve problems connected with projects, content, and estimation to improve project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport team by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within arenaflex to ensure a consistent Visitor experience.
• Act as a liaison between arenaflex and all external vendor tasks.
• Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Wardens, Security, and all arenaflex teams.

Essential Capabilities

* Knowledge of voyage products, the journey business, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
• Demonstrated solid knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment
• Shown solid Visitor service skills.
• Shown solid verbal and written communication skills
• Demonstrated solid logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays.
• Should have a valid passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas.
• Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Favored Capabilities

* Have over three years of voyage line dock activities or comparable experience

• arenaflex Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate.
• Shown knowledge of arenaflex Voyage Line systems, including DXP, Seaware, and Fidelio.
• Knowledge of migration strategy in regards to areas arenaflex sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

What We Offer

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Recognition and rewards for outstanding performance
• Access to exclusive arenaflex events and experiences

How to Apply

If you are a motivated and experienced Business Support Manager looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply for this job