Experienced Customer Support Specialist – arenaflex Team
Join arenaflex, a global business outsourcing company, in our remote office in Lithuania as a Customer Support Specialist on our arenaflex team. We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional technical and non-technical support to arenaflex's clients.
About arenaflex
arenaflex is a leading global business outsourcing company that provides innovative solutions to help businesses streamline their customer service, finance, and other business processes. As a Customer Support Specialist on our arenaflex team, you will be employed by arenaflex, but will be supporting our client, a renowned industry leader in technology. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we're committed to creating a work environment that is inclusive, diverse, and free from discrimination and harassment.
Job Summary
As a Customer Support Specialist on our arenaflex team, you will be responsible for providing exceptional technical and non-technical support to arenaflex's clients through various communication channels, including phone, email, and chat. You will be the primary point of contact for customers, resolving their inquiries and issues in a timely and professional manner. Your role will involve:
- Answering incoming calls, emails, and chats in Lithuanian and Russian
- Providing technical and non-technical assistance to arenaflex's customers
- Developing efficient and satisfying solutions to customer inquiries
- Treating customers with respect, following arenaflex's policies and procedures
Key Responsibilities
* Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide technical and non-technical support to customers through various communication channels
- Develop and implement effective solutions to customer inquiries
- Collaborate with internal teams to resolve complex customer issues
- Maintain accurate records of customer interactions and issues
- Participate in training and coaching programs to improve skills and knowledge
Essential Qualifications
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and familiarity with customer service software
Preferred Qualifications
* Experience in a similar role in a business outsourcing company
- Knowledge of arenaflex's products and services
- Certification in customer service or a related field
- Experience with CRM software and other customer service tools
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a team environment and prioritize tasks effectively
- Basic computer skills and familiarity with customer service software
- Strong attention to detail and ability to maintain accurate records
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and professional development
- Access to training and coaching programs to improve skills and knowledge
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities to work on diverse projects and with various clients
Work Environment and Company Culture
* Remote work environment with flexible scheduling
- Collaborative and supportive work environment
- Opportunities to work on diverse projects and with various clients
- Recognition and rewards for outstanding performance
- Access to training and coaching programs to improve skills and knowledge
Compensation, Perks, and Benefits
* Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after)
- Performance-based bonuses
- Comprehensive benefits package, including health insurance and retirement plan
- Paid time off and holidays
- Opportunities for career growth and professional development
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical and non-technical support, we encourage you to apply for this exciting opportunity. Our recruitment process consists of an initial phone call with our recruiter, a Teams-interview, and finally, a reference check. We look forward to seeing your application soon!
Application Details
* Start date: As soon as possible during September, 2024
- Location: Remote work environment in Lithuania
- Employment type: Permanent, with 3-month trial period
- Working hours: Monday to Friday, various shifts between 09-19 (8.5 hours/shift)
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a work environment that is inclusive, diverse, and free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates. Apply for this job